The Villas at La Canada

My husband needed memory care placement from hospitalization. I was referred to multiple facilities, when I visited Park Senior Villas, it was different experience, it felt like will give us and my husband the home feeling not a strange place. The managers assessed him for his needs; were involve...

My husband needed memory care placement from hospitalization. I was referred to multiple facilities, when I visited Park Senior Villas, it was different experience, it felt like will give us and my husband the home feeling not a strange place. The managers assessed him for his needs; were involved, spent the time with us as family as well as with him. The facility system was explained to me in details, all my questions and concerns were addressed. They worked so hard to accommodate his needs, they learned about his hobbies and even ordered table tennis for him to keep him active as part of his therapy! The staff is compassionate, pleasant and caring. As memory care resident who needs lots of care and attention to settle, the facility managers and staff made every effort to make sure to work with my husband to reach that point. I am blessed with this place.

Our families experience so far is very good, the community is clean and staff members so far have been really friendly. The activities are coming back and our loved one says the meals and dining services are fine.

Facility grounds are well kept, rooms are spacious and clean, staff is professional and caring. Management team is very supportive. Food is stove top to table

These apartments were absolutely huge. And they had full kitchen. The only thing that concerned me is if my loved one needed to move to assisted living, it would be a move to a room instead of to another apartment. Also, if she were to chose to have any meals with the other residents, it was prett...

These apartments were absolutely huge. And they had full kitchen. The only thing that concerned me is if my loved one needed to move to assisted living, it would be a move to a room instead of to another apartment. Also, if she were to chose to have any meals with the other residents, it was pretty limited.

I would give zero stars if I could. This place really should be shut down. Below is my experience. My comments deal only with the 10-resident Memory Care villa at the facility, where my dad lived for 14 months. He was suffering from severe dementia. CARE: I initially chose this facility becau...

I would give zero stars if I could. This place really should be shut down. Below is my experience. My comments deal only with the 10-resident Memory Care villa at the facility, where my dad lived for 14 months. He was suffering from severe dementia. CARE: I initially chose this facility because 1) it allowed my dad to bring his dog, and 2) I was told that he would receive memory therapy to stimulate his cognition. That therapy never happened. When he fell and required a trip to the emergency room, the put him in an ambulance – alone – and called me later. I was beside myself with worry. A dementia patient sent off to the emergency room ALONE??? The facility did not even know which hospital he was taken to. Their lack of concern resulted in a terrifying 2 hours for me while I called around hospitals in the area trying to locate him. COMMUNICATION: they use an automated phone system now, so it’s nearly impossible to speak to someone, regardless of which option you press. If you leave a voicemail, nobody calls you back. MEDICAL RECORDS: I made repeated written requests to review his medical records, as the residency contract requires. But when I visited I was only allowed to see his vital signs records. I was told to ask the contracted Nurse Practitioner for medical records, which he refused to release since he’s not obligated by my contract with the facility. STAFFING: during my dad’s 14-month stay in the Memory Care unit, the facility had 4 different Executive Directors. The second one bragged to me that she’d fired 30 people in her first week. The third one ignored my voicemails, emails, and requests to meet with her at her convenience. Caregivers routinely call in sick, leaving the villa staffed by one person. That caregiver is responsible for waking all 10 residents, getting them dressed, dispensing medication, preparing meals, and dealing with issues that arise. If the caregiver orders in pizza because he doesn’t have time to prepare lunch, he told me that management would not reimburse him. REFUNDS: after I gave the required 30-day written notice to terminate residency, the contract states that the facility will refund the security deposit and unused portion of the last month’s prepaid rent WITHIN 30-60 DAYS. After that time period had elapsed and we had not received the refund due, I contacted the business office for an explanation. None was forthcoming. I contacted them again after another week had passed, and notified them that if the refund was not swiftly issued I would get my lawyer involved. When I finally received the check, it was 3 weeks overdue. It had been written the day I mentioned my lawyer, and not mailed for another 11 days.

I would give zero stars if I could. This place really should be shut down. Below is my experience. My comments deal only with the 10-resident Memory Care villa at the facility, where my dad lived for 14 months. He was suffering from severe dementia. CARE: I initially chose this facility becau...

I would give zero stars if I could. This place really should be shut down. Below is my experience. My comments deal only with the 10-resident Memory Care villa at the facility, where my dad lived for 14 months. He was suffering from severe dementia. CARE: I initially chose this facility because 1) it allowed my dad to bring his dog, and 2) I was told that he would receive memory therapy to stimulate his cognition. That therapy never happened. When he fell and required a trip to the emergency room, the put him in an ambulance – alone – and called me later. I was beside myself with worry. A dementia patient sent off to the emergency room ALONE??? The facility did not even know which hospital he was taken to. Their lack of concern resulted in a terrifying 2 hours for me while I called around hospitals in the area trying to locate him. COMMUNICATION: they use an automated phone system now, so it’s nearly impossible to speak to someone, regardless of which option you press. If you leave a voicemail, nobody calls you back. MEDICAL RECORDS: I made repeated written requests to review his medical records, as the residency contract requires. But when I visited I was only allowed to see his vital signs records. I was told to ask the contracted Nurse Practitioner for medical records, which he refused to release since he’s not obligated by my contract with the facility. STAFFING: during my dad’s 14-month stay in the Memory Care unit, the facility had 4 different Executive Directors. The second one bragged to me that she’d fired 30 people in her first week. The third one ignored my voicemails, emails, and requests to meet with her at her convenience. Caregivers routinely call in sick, leaving the villa staffed by one person. That caregiver is responsible for waking all 10 residents, getting them dressed, dispensing medication, preparing meals, and dealing with issues that arise. If the caregiver orders in pizza because he doesn’t have time to prepare lunch, he told me that management would not reimburse him. REFUNDS: after I gave the required 30-day written notice to terminate residency, the contract states that the facility will refund the security deposit and unused portion of the last month’s prepaid rent WITHIN 30-60 DAYS. After that time period had elapsed and we had not received the refund due, I contacted the business office for an explanation. None was forthcoming. I contacted them again after another week had passed, and notified them that if the refund was not swiftly issued I would get my lawyer involved. When I finally received the check, it was 3 weeks overdue. It had been written the day I mentioned my lawyer, and not mailed for another 11 days.