Cadence Millbrae

The facility is lovely and the staff is kind and caring, but the communication from senior management is terrible. They don''t bother to inform families of important changes, like when the Executive Director leaves. In fact, they''ve had 5 different Executive Directors in the past year. The latest E...

The facility is lovely and the staff is kind and caring, but the communication from senior management is terrible. They don''t bother to inform families of important changes, like when the Executive Director leaves. In fact, they''ve had 5 different Executive Directors in the past year. The latest ED just left, after only a few months on the job. They are getting yet another interrim ED to take over while they try to hire yet another "permanent" ED. The company did not inform us about any of this. We learned from residents. Too much turnover, disruption and lack of continuity. While the staff and managers are trying to do a good job, thats very difficult without stable, competent leadership.

My loved one is a resident at Cadence Millbrae in the Memory Care unit. The facility is very friendly and approachable at all levels. The staff that do the actual care for the patients are great, attentive and communicative. The meals are okay. I would recommend Cadence Millbrae as a place to check ...

My loved one is a resident at Cadence Millbrae in the Memory Care unit. The facility is very friendly and approachable at all levels. The staff that do the actual care for the patients are great, attentive and communicative. The meals are okay. I would recommend Cadence Millbrae as a place to check out and see if it is a good fit for their family member.

My tour at Cadence Millbrae was excellent. It was very clean and modern. The staff who gave the tour was friendly, professional, and knowledgeable. The size of the units was very small, and that was the negative thing about them. I walked through the dining area. We didn't eat, but it looked lovely....

My tour at Cadence Millbrae was excellent. It was very clean and modern. The staff who gave the tour was friendly, professional, and knowledgeable. The size of the units was very small, and that was the negative thing about them. I walked through the dining area. We didn't eat, but it looked lovely. They had a lot of amenities. They had an art room, a workout room, nice seating areas, and lovely outdoor spaces. For the size of the room, it was pricey. There was also a price change where they advertise one price, and when you go in it's higher.

From the first moment I walked in to Cadence with my husband to look at senior living options for him, I really liked it very much. Everyone was kind, professional, knowledgeable, and very helpful. The first person I talked with was Bari and she was just excellent. She provided all the help I needed...

From the first moment I walked in to Cadence with my husband to look at senior living options for him, I really liked it very much. Everyone was kind, professional, knowledgeable, and very helpful. The first person I talked with was Bari and she was just excellent. She provided all the help I needed, she went over and above for every need we had. She was very caring and compassionate. The care staff is wonderful . I highly recommend Cadence to anyone looking for senior living options.

What sticks out to me about this facility is the people and their patience with my dad. He's a bit of a handful.

We do a lot of work for them and they are very organized and efficient and all the staff are friendly and very attentive to the residents. Kiel is very responsive and easy to work with. Thank You