Merrill Gardens at Rockridge

My mother lived at MGR for nearly 2.5 years, [dates removed] She thrived there. The social aspect alone really made her blossom: she never missed a meal, because sitting with her friends was so appealing to her. The food was always good. The restaurant staff were friendly, personable, and accommoda...

My mother lived at MGR for nearly 2.5 years, [dates removed] She thrived there. The social aspect alone really made her blossom: she never missed a meal, because sitting with her friends was so appealing to her. The food was always good. The restaurant staff were friendly, personable, and accommodating. There were issues with delays answering calls for aides. Each resident wears a lanyard with a call button, and there are call buttons installed in the rooms and bathrooms, but there can be a delay up to a few hours sometimes. That was discouraging. The monthly cost was not small: started out about [price removed] for the 1-br (a perfect size for her), and rose to [price removed]. On reading other reviews, it reminded me of the horror that was the move-out process after my mother passed. The manager at the time was incredibly unhelpful (e.g. didn't point out that I could use the trash bin on the first floor) and at no time did she offer condolences, either in person nor with a simple card. Shocking.

Our family had an in person tour and it was a really nice tour experience that staff were all very helpful with answering all the questions we had

They were very caring, everyone there. They truly cared about the people who lived there. The building was very nice and clean, which is one of the main reasons we put her there. It didn't feel like a facility. It felt like a home.

Our family had an in person tour and the lady who showed us around was not the most knowledgeable - but to her defense she was subbing in for the lady who was actually supposed to give us the tour. The finishes are more down scale which we were not very impressed with, but we absolutely loved the ro...

Our family had an in person tour and the lady who showed us around was not the most knowledgeable - but to her defense she was subbing in for the lady who was actually supposed to give us the tour. The finishes are more down scale which we were not very impressed with, but we absolutely loved the rooftop gardens. We were able to sit up there for awhile and actually speak with another residents. However the residents told us the meals were dreadful, and if you need assistance and call a staff member for help it could take hours for them to come.

We chose Merrill Gardens because it was modern and bright, it is a dog friendly facility, and the overall atmosphere and the location as well for us. She has a very nice 1 room apartment that is large and spacious and she has a large patio off her apartment. The director and the community relations...

We chose Merrill Gardens because it was modern and bright, it is a dog friendly facility, and the overall atmosphere and the location as well for us. She has a very nice 1 room apartment that is large and spacious and she has a large patio off her apartment. The director and the community relations director are very personable and friendly. I would absolutely recommend them to others who are looking.