Lake Morton Plaza

This facility is pretty good. Friendly and caring staff. My only complaint is I get ignored by the financial requests for a refund for over payment. My niece's last day at Lake Morton was April 29th of 2022. Mistakingly money was withdrawn for the month of May in the amount of $2105.00. We rece...

This facility is pretty good. Friendly and caring staff. My only complaint is I get ignored by the financial requests for a refund for over payment. My niece's last day at Lake Morton was April 29th of 2022. Mistakingly money was withdrawn for the month of May in the amount of $2105.00. We received a refund of $1755.00 with a balance due of $350.00. I have tried repeatedly to have this addressed. I have left full detailed messages with the receptionist and spoken with the person in charge of finances at least 3 times. I would appreciate someone attending to this matter. Thank you.

Getting settled and learning the routine was a little hard on all of us. Getting Mom to meals was challenging ( she had to remember to call on time to have someone come get her). Also, some things are not consistent in their routine-like picking up her trash. But overall, she loves it. She likes th...

Getting settled and learning the routine was a little hard on all of us. Getting Mom to meals was challenging ( she had to remember to call on time to have someone come get her). Also, some things are not consistent in their routine-like picking up her trash. But overall, she loves it. She likes the food and always says everyone is very friendly and polite to her. And she especially loves her view of Lake Morton from the 8th floor!

My aunt and uncle moved into Lake Morton Plaza, and so far, it has been pretty good. They have a good-sized room, and they are happy with it. Everyone was very friendly and helpful. They have bingo, do entertainment, and different games. They have game rooms and computer rooms. They have outdoor pat...

My aunt and uncle moved into Lake Morton Plaza, and so far, it has been pretty good. They have a good-sized room, and they are happy with it. Everyone was very friendly and helpful. They have bingo, do entertainment, and different games. They have game rooms and computer rooms. They have outdoor patios and stuff that they can go out and sit on. They also have a balcony to their room.

They are in the process of fixing things at the time but the place is very nasty and is still very dirty. The hallways are not vacuumed and we had to have corporate come up. There is a trail of something from the trash area and has been spilled and not cleaned up. They just in the last few days cle...

They are in the process of fixing things at the time but the place is very nasty and is still very dirty. The hallways are not vacuumed and we had to have corporate come up. There is a trail of something from the trash area and has been spilled and not cleaned up. They just in the last few days cleaned the hallway and mopped where the mess was. They pulled everything out and cleaned the trash area. When talking to another residents here we felt that they may have bugs and I am being eaten up by bugs. When I told them I felt like there was lice here we were told that they had issues previously. We try to keep it as clean as we can and we are moving at this point. They are not licensed for independent and the assisted living people are scattered everywhere through the building and I do not think that is a good idea. I do not recommend this community. The administration staff are rude and do not deserve the job. The food is also not good and I feel

I would recommend you do your research on all the communities you are looking at. We did have some issues that we had to sort out with the community. The administrative staff is probably the biggest problem. It seems that it can be difficult to get paperwork from them and get corporation from the...

I would recommend you do your research on all the communities you are looking at. We did have some issues that we had to sort out with the community. The administrative staff is probably the biggest problem. It seems that it can be difficult to get paperwork from them and get corporation from them as well. The front desk and healthcare team are good to work with. I believe the healthcare team is overstretched.

we toured Lake Morton Plaza and thought it was nice. the people were really nice there, this was our second option. we chose another community because of the cost difference between the two.