Palm Cottages is very good at putting forth a professional image to prospective and current residents. Behind the scenes is another story. When my father lived here, I had the pleasure of getting to know many of the staff. They were constantly over-worked, treated poorly, and not compensated fairly. In my dealings with two different Executive Directors, it was clear my father was a number. They’d appease me until I left. It was only until I raised hell that I got anywhere. I am well aware of the “deals” they cut different residents. I’m not sure how room rates can be “negotiated“ for different families, but they were. Thank god I had the wherewithal to demand better. Palm Cottages will do whatever they can to sell their services to you. They’ll make promises they can’t keep and assure you they offer the best services on the Space Coast. These are lies. What you’ll really be getting is corruption, greed, and disrespect for elderly life. You won’t realize it until it’s too late, because who wants to believe such a beautiful place on the outside could be so ugly. If you do buy into the hype and decide to place your loved one there, I feel sorry for you. You deserve a fair warning that you’ll be treated as a nuisance and as a number. I recommend you look elsewhere for assisted living services. It will help you sleep at night to know you made the smart choice.