BayView Assisted Living at the Pavilion

Excellent location, good value for the money, good communication. overall I think this is a great place for your loved one I would recommend this community to others based on my experience.

My father asked for a copy of his medical records for discharge. A “Robin” from medical records said his records “belong to Bayview” and it would “take weeks to get a copy” to his healthcare providers. However, numerous regulations, including HIPPA, provide my father with the legal righ...

My father asked for a copy of his medical records for discharge. A “Robin” from medical records said his records “belong to Bayview” and it would “take weeks to get a copy” to his healthcare providers. However, numerous regulations, including HIPPA, provide my father with the legal right to a copy of his record upon request. Later that evening I called the facility to speak with anyone in administration. The charge nurse was kind enough to have the administrator on-call ring me back. The woman who called me back identified herself only as “Shelley” and sounded painfully aware that she was stepping into a patient’s family-member complaint. I asked how she was, and her response was a deeply sarcastic “fabulous”. I was immediately confused by her complete lack of professionalism and flippant response. The call went downhill from there. As a medical professional, licensed in two states, I am familiar with hostility from employees who are on-call and have to make actual calls, even though it is part of their job. Anyway, I was in no way prepared for a nasty tone coming from someone who is literally responsible for the welfare of my elderly father. I explained to Ms. Shellye Nutter (I had to look up her last name on the website, she’s THAT KIND of,professional, yes, spelled YE and the Nutter names made me laugh out loud) the issue with my father’s request for a copy of his medical record and added that I had already contacted The Joint Commission regarding numerous other violations I’d been made aware of since my father’s stay began - like bedsores from neglect, the UTI that developed due to dehydration and denied the basics of personal hygiene while immobile with no supplies to wash his hands before eating. Ms. Nutter responded by laughing, “I don’t answer to The Joint Commission”.

Kind and Courtney pepole.

The only place in town I would have my family stay!

Very great living

Pretty place. Clean place. Super fatty super cheap super salty and sugar-e food. HORRIBLE FOOD for anyone.....especially for Seniors. VERY NICE STAFF. most staff need better coaching on medical needs....or need not get involved.