Madison Heights Evans

Madison Heights was wonderful. They are a great group of people. The executive director, the wellness director, and the sales director were all awesome and willing to work with us. They answered any questions we had and took phone calls as needed any time. They were very quick to respond to us. ...

Madison Heights was wonderful. They are a great group of people. The executive director, the wellness director, and the sales director were all awesome and willing to work with us. They answered any questions we had and took phone calls as needed any time. They were very quick to respond to us. With extenuating circumstance with my father, they were very accommodating. They were very caring and made every effort for him to be able to come back to them. The care staff were very good as well. They were well trained, and they were really good about redirecting residents with dementia and trying to do other things before medicating a person, which meant a lot to us. My dad wasn't there long term, just a couple of months, but they were willing to take him back after his stay at a nursing home and to coordinate his care with hospice. They were amazing for us.

My husband has been at Madison Heights for 2 months when he started losing weight. I kept asking what's the problem and why? They said he was just not eating, and they can't force him to. They said he'll says he's hungry, but he just won't eat. It turned out that the meals were kind of too fancy and...

My husband has been at Madison Heights for 2 months when he started losing weight. I kept asking what's the problem and why? They said he was just not eating, and they can't force him to. They said he'll says he's hungry, but he just won't eat. It turned out that the meals were kind of too fancy and they were serving things that he wasn't used to. I spoke to the nurse who asked what he liked to eat and I told them some things he's used to and the things he doesn't care for. She agreed to change his diet and give him the things he likes, and that has greatly improved. He's gained some of the weight back and she said she'd make sure he gets some Ensure or Boost to make sure he's getting enough nutrients and so forth. I also bought a case of Ensure to keep there to make sure he's eating enough, and that seemed to solve the problem. However, I was a little mystified and disappointed that they didn't notice it, as he had lost 40 pounds. When I brought it to their attention, they did take steps to fix it. I would tell others to talk to them as much as you can and share your concerns right away. If one person doesn't give you a satisfactory answer, go to someone else because I have not heard anything from them without me having to ask the questions first. They don't share what's really going on with him unless I'm asking about it first. There are some very excellent caring staff and people there. I have always received a very quick response from my initial contact [name removed], the Marketing Director. He has always been very responsive to whatever it is I've said. [name removed], who has since been promoted, she always went out of her way to be helpful. Overall I'm really happy that Madison Heights is where my husband is.

We had a great experience with Madison Heights. The staff were very informative and they always kept us up to date with everything that was going on, the communication with families was wonderful. I would highly recommend this facility, it is a great place.

Madison Heights is very clean. I'm pleased with the staff. They are very friendly and very approachable. My loved one enjoys the food. The activities are great. Kelly, the activities director, is on the ball all the time. They're constantly doing things. They've gone to the museum, they do cr...

Madison Heights is very clean. I'm pleased with the staff. They are very friendly and very approachable. My loved one enjoys the food. The activities are great. Kelly, the activities director, is on the ball all the time. They're constantly doing things. They've gone to the museum, they do crafts all the time, and they post pictures on their Facebook page. I did not realize they were so limited on what they could do for her as far as care. They pretty much feed the residents and give them their medications. I have not been happy with the bathing situation. They say they give them three baths a week, but she was only getting maybe two. We have hospice coming in now, and hospice is doing it three times a week, so now Madison Heights has stopped bathing her at all. She is in depends and has accidents, so we had hoped she would be bathed every day. Also, it's the night shift that gives the baths, and she was used to taking hers in the morning. So it's not all we thought it would be, but we're pleased with it overall. She enjoys the social aspect of talking with he other patients. It's just the bathing situation where there's room for improvement. And they don't necessarily recognize when something is amiss or take it upon themselves to correct it. It has always been hospice who has called us when issues arise.

I think my loved one is doing well. The food is good, and she's gaining some weight. She seems to get good care. They have good activities. And l like that they post their activities every day on Facebook, so if you're not able to visit that day you can go to Facebook and see pictures. Their co...

I think my loved one is doing well. The food is good, and she's gaining some weight. She seems to get good care. They have good activities. And l like that they post their activities every day on Facebook, so if you're not able to visit that day you can go to Facebook and see pictures. Their cost is about the same as other places. Really the only issue is there's consistently an odor when you walk in.

The upkeep of Madison Heights Evans has been very nice. The rooms are always clean, the kitchens are always clean, and all the staff is very friendly and willing to help. We've not had any problems over there. Daddy has moved into their memory care. So far, he has not complained about anything. Just...

The upkeep of Madison Heights Evans has been very nice. The rooms are always clean, the kitchens are always clean, and all the staff is very friendly and willing to help. We've not had any problems over there. Daddy has moved into their memory care. So far, he has not complained about anything. Just recently they had some children to come over there and they had like storytime with them, and they had a gentleman come and sing, Some ladies were painting St. Patrick's Day stuff, and they did some decorations and things like that. Then one day, they had them plant some seeds, so they'll see if they can get them to grow. They've been having a lot of good activities with them. They have a place to sit and watch TV out in the common area. Generally, the activities director, when she comes in, plans out whether or not they're going to have games or cards or whatever, but they don't have a game room type thing. The building has been clean, and the rooms are clean, and they're doing Daddy's laundry, so I'm satisfied with them. The activities director has done very well. She is great over there. I have been happy with them. Daddy seems to be content, so that makes me happy.