The Phoenix at Milton

My father was a resident for over 10 months and this was the absolute worst experience. When we arrived after paying a large community fee there was no heat for 10 days. I had to personally provide a heater. It took over 5 months to have the lock on the door repaired. It took two months to have r...

My father was a resident for over 10 months and this was the absolute worst experience. When we arrived after paying a large community fee there was no heat for 10 days. I had to personally provide a heater. It took over 5 months to have the lock on the door repaired. It took two months to have routine weekly housekeeping service provided which should be done weekly. The management staff is deceitful and lies regularly. The management staff should stay in touch and notify the family of any change with your loved one which they neglected to do. I encourage you not to do business with this organization. Unprofessional and uncaring is my description of The Phoenix at Milton.

We love this place! Staff is very personable. This was the biggest square foot, 1 bedroom around her area. It just feels like family when you visit there. Also knowing they have a memory care unit if needed down the road was also a plus in our decision. [name removed] in the front office has been wo...

We love this place! Staff is very personable. This was the biggest square foot, 1 bedroom around her area. It just feels like family when you visit there. Also knowing they have a memory care unit if needed down the road was also a plus in our decision. [name removed] in the front office has been wonderful in mom's transition.

At the time our family had an in person tour it was a great experience but they did not have any rooms available. However they had a room available a couple months ago that our loved one was able to move into, and so far the experience is going good.

I originally chose The Phoenix at Milton because it was recommended to me by my doctor. Most of the staff here have longevity and have been here about a year and in this environment I think that is important and also hard to find now a days. It is a very friendly place and I would recommend them to ...

I originally chose The Phoenix at Milton because it was recommended to me by my doctor. Most of the staff here have longevity and have been here about a year and in this environment I think that is important and also hard to find now a days. It is a very friendly place and I would recommend them to others looking.

My father was a resident here and I would highly recommend this community. My loved one was completely against assisted living and he went from not wanting to be here to this being his goal and wanting to get to back to his friends as soon as possible. He made friends and liked being here. The staff...

My father was a resident here and I would highly recommend this community. My loved one was completely against assisted living and he went from not wanting to be here to this being his goal and wanting to get to back to his friends as soon as possible. He made friends and liked being here. The staff were amazing and like family to me and my loved one.

This is a really nice community. Everyone was super nice and they try to get you involved in things and keep you up to date. It is not always the same activities they do a lot of different things. My loved ones conditions changed and she had to be relocated but I really wish she could have stayed fo...

This is a really nice community. Everyone was super nice and they try to get you involved in things and keep you up to date. It is not always the same activities they do a lot of different things. My loved ones conditions changed and she had to be relocated but I really wish she could have stayed for longer. The building is multiple stories but don't let you push you away this is still a great place.