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Centennial Pointe Senior Living

Based on 10 reviews | Ranked #1 of 6 communities in Springfield

3440 Hedley Road, Springfield, IL, 62712

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  • To request this move in special an individual must move in within three months from the date of claiming it.
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4.1

Excellent

Centennial Pointe Senior Living is a assisted living community located in Springfield that offers senior living and care services.

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Overview

Ratings Breakdown Based on Online Reviews

  • Excellent

    22%
  • Very Good

    76%
  • Average

    0%
  • Under Average

    0%
  • Poor

    0%

Category Ratings

  • Service

    5 Total Reviews
  • Food

    16 Total Reviews
  • Rooms

    10 Total Reviews
  • Staff

    43 Total Reviews
  • Care

    19 Total Reviews
  • Cleanliness

    24 Total Reviews

Centennial Pointe Senior Living Price

Estimated Monthly Cost of $3,898

The above price is calculated based on average state costs, amenity information and online ratings. This price assumes some level of extra assistance, if no extra assistance is required, then the starting price would be less. To get an accurate monthly rate, click the button below:

Compare costs for Centennial Pointe Senior Living

Compare Facility PricingMonthly Cost
Average cost of assisted living within 25 miles$2,950/month
Springfield average cost of assisted living$3,898/month
Illinois average cost of assisted living$3,898/month

FamilyAssets has estimated the cost of Centennial Pointe Senior Living assisted living Facility in Springfield, Illinois. Centennial Pointe Senior Living is 100% the cost of assisted living in Springfield and 100% the cost of assisted living in Illinois.

Detailed Information

From The Owner

A happier life is waiting at Centennial Pointe Senior Living, an Americare community. We offer assisted living and memory care services to seniors in Springfield, IL. Our focus is on making you or your loved one feel welcomed and engaged from the moment you first walk through our doors. With friendly care partners, spacious floor plans, and a selection of amenities and events sure to keep a smile on your face, this is more than a retirement community. It's home. Americare Senior Living has served seniors and their families throughout the Midwest for nearly four decades. Our all-inclusive senior living communities feel more like a home than a campus, and that’s intentional. Privately owned and operated, we adhere to a person-first model of care that prioritizes the interests and preferences of each individual. We’ve been so successful with this approach that 95% of our customers would recommend us to others according to the 2017 My InnerView™ survey. Americare Senior Living – we’re t... Keep Reading

Contact Information

Community Website

(217) 427-8716

3440 Hedley Road, Springfield, IL, 62712

Rankings & Reviews

FamilyAssets Reviews for Centennial Pointe Senior Living

We have 41 review(s) for this provider.

Anonymous Resident/Family Member

05 Feb 2019

The staff is great! Mother loves all of the caregivers. The new administrator is doing an outstanding job and she even likes the head cook. Food has been the biggest complaint over the past 3 years, but things seem better these past few months with Rhonda in the kitchen.. Easy access to building needs to be addressed. I believe a canopy and drive up to the door would be so helpful. Also, and automatic door opener is much needed for residents with walkers and wheelchairs. Many residents would also benefit if a church service was provided.

Anonymous Resident/Family Member

05 Feb 2019

Activities, keeping people involved. Good food - good variety of food.. Management needs to be kinder to [Name Redacted]. She is very nice and friendly.

Anonymous Resident/Family Member

15 Jan 2019

Food, general atmosphere. Nothing that I can think of

Anonymous Resident/Family Member

15 Jan 2019

Most of the girls are friendly & do their job.

Anonymous Resident/Family Member

15 Jan 2019

Communication.. Continue to offer different meals/choices for lunch and dinner.

Anonymous Resident/Family Member

10 Jan 2019

Staff obviously cares a great deal about the residents as is shown in most of their interactions.. Hire a housekeeping service to be responsible for cleaning the rooms and bathrooms several times a week. Staff will obviously need to clean up messes, but they should not be responsible for cleaning the building and resident's rooms. Time spent cleaning is time NOT spent caring for the residents, and that's the expectation of the caregivers.

Anonymous Resident/Family Member

10 Jan 2019

The facility is clean and the colors and decor are cheerful. The large closets in the bedrooms are very nice. The CNA's are very helpful and friendly providing information of everyday activities.. Perhaps add an additional CNA to each shift. Provide free cable TV to residents.

Anonymous Resident/Family Member

10 Jan 2019

Take care of her medical needs when the need was told to them. Just a thank you for taking care of my mom

Anonymous Resident/Family Member

10 Jan 2019

Building & facilities are clean and well kept.

Anonymous Resident/Family Member

10 Jan 2019

Good community activities

Anonymous Resident/Family Member

10 Jan 2019

Staff are so kind to the residents.

Anonymous Resident/Family Member

10 Jan 2019

Most of the staff are friendly and very good workers whether it is giving medication, assist with showers, doing laundry or serving in the dining room.

Anonymous Resident/Family Member

10 Jan 2019

1. Preparing food and decorations for family nights. 2. Communicating with staff. 3. Staff always ready to help.

Anonymous Resident/Family Member

10 Jan 2019

. Very compassionate staff

Anonymous Resident/Family Member

10 Jan 2019

Our administrator is very good. We see her helping out where needed plus her regular duties. The head of dietary is the best! She rarely runs out of anything. She is very friendly and is working very hard to please 31 people.. I may not have answered the questions correctly. The staff are very helpful. They have a lot to do. They all are very kind to me. My wish is for small things to be done to keep this home looking like new.

Anonymous Resident/Family Member

01 May 2018

We are pleased with the nursing staff. They are friendly and helpful. When Centennial Pointe's nurse isn't available the Arbor's nurse is available. The physical building is attractive and easy to move within the inside walls. Major issue with the new food manager. Seems to not order the needs correctly. Can you imagine getting ready to serve breakfast and there is no milk?? How can a food serve run out of milk ... know they are out of milk and do nothing abut correcting the outage?? Fruit is always an issue. Older adults like to eat fruit. Some of their health diets include a daily intake of fruit. Again you are out more than you are stocked. The manager does nothing about correcting the situation. We understand the menu is made centrally. However, in this facility there are certain selections the residents do not care to eat. Before Jamie came they would continue to make the same thing even though residents didn't like what was offered. Jamie insisted certain selections should be taken off the menu. Why do you need a food manager that doesn't react or listen??? We observed a menu a few weeks ago ... Mac n cheese and corn ... soup beans with ham and corn ... why so many starches served with the same meal? ... why have corn back to back days? ... again we do not think the manager has a clue about food groups. When the residents say something they dislike to the manager she gets huffy ... does not have a good attitude ... you can tell she doesn't want anyone telling her what to do ... almost hateful. Let's face it ... most of these residents have nothing to look forward to in their day except the meals ... why not make it pleasant? We know you can not please all residents all the time but why keep making the same mistakes over and over. We are not sure of the managers name but understand that she was promoted just before the last administrator left. Doesn't sound like a good choice. We also know you have a few excellent cooks that are creative and make the food taste as if it is home made. A lot of complaints about the taste of food when the new food manager cooks. ACTIVITY DIRECTOR: This person has no personality and cannot react to circumstances. She does not relate to the residents and very few residents participate in her activities because she does not make them fun or interesting. We made an observation ... She was reading trivia questions with a group of 5 residents ... she would read and then answer ... the 5 residents were all asleep ... now wouldn't you think she would have stopped and either woke them up or said something to them about the activity??? Maybe another activity would have kept there interest. Instead she just sat there and continues reading until her time was up ... perfect example of the residents just gathering and not interested in the event because she makes it boring!! I would thing an activity person would need to be creative ... have imagination and most of all is happy with themselves. She is not a happy person and therefore isn't happy with the residents.. It is extremely hard to get a resident out of the facility. We would guess almost all of the residents use a walker. There is not easy way to pick them up without the resident having to walk a long distance. In the winter this is extremely dangerous. We do not understand why there wasn't a drive up area built or why this hasn't been corrected. Jamie the fill in administrator has been a blessing to the facility. She has a great personality and a good head on her shoulder to see issues that need to be addressed. She makes a strong effort to acknowledge all the residents and make them feel important. She will be missed. The weekends and some nights are extremely loose. With no supervision in the building the helpers just do what they please. They leave the building to go pick up personal items. They don't always empty the trash nor do the regular cleaning activities. Someone needs to be in charge on nights and weekends. The activity person is now working some weekends and she falls right in with everyone else. We hope you are always rewarding and encouraging your trusted and good working staff. They all need to feel appreciated. Money and kind words usually work.

Anonymous Resident/Family Member

01 May 2018

The staff and management were very friendly and helpful at all times. Care assistants took the time to know the residents as well as the family, which was very nice. Jack (Employee last name redacted) was extremely helpful and courteous in assisting with such a difficult decision. No pressure, all help.. I was somewhat concerned about the meals. Portions seemed rather small even for elderly persons, and while I get the residents can be finicky, when I would eat there the food could have been a bit tastier and presented in a nicer fashion. Also, the laundry services were not real great.. I was generally pleased with the care and attentiveness of staff. My mother 's condition required another hospital stay and after that the number of services required meant we had to find a higher care facility. I would and have recommended this Americare facility.

Anonymous Resident/Family Member

01 May 2018

The facility is clean and very welcoming. The staff person assigned to planning activities is excellent and always goes above and beyond to bring the residents together with her kindness and consideration.. Hire more staff. There are only 1 or 2 caregivers besides the nurse most of the time. The facility is full and many of them need more one to one attention.

Anonymous Resident/Family Member

01 May 2018

Very kind staff. very caring + concerned. There are a few managerial stuff who have been at the facility for a while. Consistency is good + important.. More longevity + consistency among daily staff/hands on staff. . Thank you we are grateful fun everything you do. This is a difficult time of my father's life. God bless all of you.

Anonymous Resident/Family Member

01 May 2018

Staff is friendly and helpful. Decor is beautiful, warm and comfortable.. Dad should be given more direction in some areas instead of being allowed to make decisions. For instance, if he says he doesn't want to shower, he should be encouraged to take one anyway. It's ok to tell him it's been several days since he last bathed. Similarly, encourage him to participate in activities.. Hire staff whose sole purpose is to clean. The bathroom in Dad's room is often disgusting, and when I mention it to the CNAs/nurses on duty, they are the ones to clean it. By hiring a cleaning person or two, each room could be cleaned daily. Bathrooms of older individuals tend to need more frequent cleaning as vision becomes poorer and men's aim is worse. There should not be a prevalent smell of urine in a room that's barely over one year old if the facilities are cleaned regularly.

Anonymous Resident/Family Member

01 May 2018

Family activities are really nice (T-giving and OK TO BELFAST) Nurses are very attentive.. 17. Lost dad's glasses never found them. Keep better track. 24. Bed too soft. had to put extra pad on bed to make firmer. 24. Laundry is never delivered routinely. Always delivering other residents laundry to wrong dresser. 29. Van to drop off residents at doctors offices and family meet resident at drop off. 31. Took 2 billing cycles to get resident charge and pharmacy charge correct.. Need more help demanding population and need extra help.

Anonymous Resident/Family Member

01 May 2018

Some staff are excellent at trying to keep a very aggressive resident away from my spouse. Others don't care.. Keep other residents out of spouses bed and room. Keep better track of laundry. We are missing a set of sheets, bath mat, 2 stone coasters and a wrist watch.. Having a direct phone line to the Arbors without having to go through Centenniale Pointe would improve access. I think an RN should be direct of nursing, not an LPN.

Anonymous Resident/Family Member

01 May 2018

Meals are great. Wash laundry more often - have to ask to have it done. Mattress could be improved. He has had only 3 showers in 1 year.. A sun room so the residents can go out to observe the outdoors during winter time.

Anonymous Resident/Family Member

01 May 2018

Very caring staff. For the most part, this is a very nice facility.. Ear pieces so staff can find each other faster. - Area outside kitchen could use a small sink so residents family could wet rags to wipe peoples hands off. Do not congregate in the nurses pad.

Anonymous Resident/Family Member

01 May 2018

Your staff is a very caring group of people and I know this is a difficult job day after day.

Anonymous Resident/Family Member

01 May 2018

Meals are well prepared and have a good variety.. As usual the ratio of resident to the CNAs is always understaffed. I believe someone should check on the residents at least every 3 hours. Sitting around in a wet diaper is not only uncomfortable it is unhealthy.

Anonymous Resident/Family Member

01 May 2018

I believe that Centennial Pointe is a lovely and safe environment. All and all, mother is quite happy there. Even with the huge turnover of employees, mother has really loved 99% of them. She especially enjoys the young caregivers who come to her room...they really brighten her day.. I live nine hours away from my mother. She often relies on friends and Uber for transportation. I do wish that CP provided transportation to residents to doctors visits, or occasionally church or a small shopping trip. Mother has lived at CP over two years and to my knowledge never ridden the van anywhere. Secondly, I wish when building the facility, they would have made a covered drive up area near the door. The weather in Illinois is often brutal and the residents have to walk quite a ways to get in a car. Thirdly, and this may have changed...but I wish they would consider using cordless vacuum cleaners. I feel that the long cord is potentially a hazard to the residents.

Anonymous Resident/Family Member

01 May 2018

The layout of the rooms is wonderful. My Dad, *Name Removed*, loves his rooms. The front porch and the furniture there have been so nice for him to use since he moved in May. The BEST thing about Centennial is *Name Removed*, the Director of Nursing. She is knowledgeable, caring, attentive, directive to her staff and always so pleasant. I feel she really cares about the folks at CP. The chili supper was a wonderful way to meet some of the other families. The aides *Name Removed*, *Name Removed*, *Name Removed*, *Name Removed*, and *Name Removed* habe been wonderful to Dad.. I am happy that *Name Removed* has moved on. I never felt he gave example and direction to the community. He talked to the women, but rarely the men. He never came to greet us when we moved in. Another thing that could be improved is helping new residents in their adjustment by providing separate materials explaining different things, i.e. how the extra menu works. When Dad moved in no one explained how the extra menu requests worked. I felt the staff ignored the fact that he was new and didn't understand how things worked. Hopefully, that is better now that *Name Removed* is on board and oversees so many things. I had requested several times that Dad have yogurt every day. It would come a few times, but if the cooks changed, the message didn't get moved on. I also requested he have a lettuce salad every day. That never happened. Posting of weekly menus would be helpful to the residents. They could decide before they get to the dining room if they can eat the planned entree or if they want to ask the kitchen to prepare something off the menu. It would seem that this would also help the kitchen and help alleviate waste. Lastly, care of the carpets in the rooms need more attention. When Dad moved in there was a bad stain in the living room. We were told it wouldn't come it. With some elbow grease and time, I got it up. With older folks, the carpets need to be cleaned more frequently.

Anonymous Resident/Family Member

01 May 2018

Very good with residents. Good at diffusing disputes or those with angry outbursts. Treat residents with respect + keep their dignity as intact as possible. Cleanliness of facility + laundry.. For those that eat with their hands, it would be great to clean their hands before + after meals like you do a small child that eats that way. I know this is a task but my mother always has dirt (hopefully food) under her nails + on her hands. He hands smell like pp often; so I always wash them when I get there. This is a lot with all the staff's duties but it does bother me a lot.. Everything else is good. They are doing a hard job and they do it well. Kathy is really good with the residents. She is alwasy cheerful + loving towards the resident's + families.

Anonymous Resident/Family Member

01 May 2018

Furnishings and decor we very nice- high ceilings, light colors. Offer a nice and safe place for my relative to reside in.. Better communication between patients care providers and DON. There have been frequent occurrences of medication miscommunication resulting in missed resulting in missed medication (one time for two weeks) and the necessity of cancelling appointments.. There are very few assisted living facilities this nice in this town. I wish the pricing was lower. It seems quite a bit higher than the national average for similar places. My relative likes it at CP very much, but unfortunately will need to move within the next 6-12 months at which point she will be out of money.

Anonymous Resident/Family Member

01 May 2018

The staff is very friendly and caring. The facility common spaces are very nice and homey.. I think the cleaning of the resident rooms and the laundry could be improved. I'm not sure staff reads the charts everytime. For instance, we had requested that staff apply lotion to my mother daily because of her dry skin but it doesn't appear to be done. Her legs are very scaly. I know it was put in the chart.. Overall, I am very satisfied with Centennial Pointe.

Anonymous Resident/Family Member

01 May 2018

Most of the employees do a great job and are very caring.

Anonymous Resident/Family Member

01 May 2018

Food is very good. Care of the resident is very good. Staff always polite and ask what they can do for us.

Anonymous Resident/Family Member

01 May 2018

Small community atmosphere, employees very friendly + helpful.. Better training. You are hiring great people but paying low. Finally hired cleaning staff can't keep a cool + even had one meal burnt but served. Can leave a message with a worker but (UNREADABLE) not relayed to. Alarms are not answered timely + sometimes no one available as in laundry working and others out or with a resident. Pay better + expected better communication between caregivers.. You have a chance to be top of the line but need someone in charge + taking responsibility for coordination between staff & residents.

Anonymous Resident/Family Member

01 May 2018

Cleanliness of facility. Friendly staff.. Thermostat too high on wall for shorter residents. Provide special diet for diabetics.. Wish there was a drive by front door in order pick up and deliver residents easier.

Anonymous Resident/Family Member

01 May 2018

The rooms & inside of the building are beautiful, comfortable & well maintained.. The food service needs a complete (UNREADABLE). They run out of things all the time. We need fresh fruit.

Anonymous Resident/Family Member

01 May 2018

The girls who care for us are kind and pleasant.. The menus are not good. Much of the food is not tasty. Simple terms could be improved. The bread is not fresh or sandwiches put out before serving. I keep crackers, cheese, peanut butter, cereal in my room because I will not eat a sandwich prepared with the bread. Much of the food is pre-prepared. If the cooks made simple dishes they would taste better and probably is cheaper. It doesn't do much good to have all the necessary vitamins if we have the food on the plate.. I feel there is not much change when complaints are made at residents council meetings.

Anonymous Resident/Family Member

01 May 2018

Very clean - no smell - I like. Night shift nursing staff need more. All personnel including nursing staff should wear name tags in front of top & big where you can read name. Heating & A/C needs much improvement. I live on the south end. Hallway very cool for my temperature to keep it warm. I have both of my windows raise high and than the heat on, I'm very comfortable. The north end hall is very warm. The heating system is not good.

Anonymous Resident/Family Member

01 May 2018

Staff is great. Food is improving. Surrounding is attractive and clean. Hire someone to clean rooms so the same girls who pass medicine and served food don't have to clean. Furnish transportation to & from dr. appointment.. I have been here seven months and my shower has never been cleaned. I would also like my room cleaned before 8:30 or 9 PM. Girls are so rushed they don't dust or clean under furniture.

Anonymous Resident/Family Member

01 May 2018

Mother has been at Centennial Pointe your over a year. She is well cared for by the staff and all in all.. very happy. The staff of caregivers are extremely caring and treat her with respect. *Name Removed* . Stephanie. [Resident Daughter Name Redacted]

Anonymous Resident/Family Member

06 Apr 2018

. I am not at the facility enough to answer all of the questions. Am concerned about the frequency of changes to the administrative & DON during the last 2 yrs. Was not informed of nursing staff changes & was leaving messages for a nurse no longer there.

FamilyAssets Score

Feb 1, 2019

FamilyAssets looked at 10 reviews and calculated that Centennial Pointe Senior Living has a weighted rating of 4.524 which makes it the #1 ranked community within 25 miles of Springfield, Illinois.


Compare Centennial Pointe Senior Living to Nearby Facilities

Centennial Pointe Senior Living is ranked 1 out of 4 total assisted living communities in the city of Springfield, 1 out of 6 communities within 20 mile radius and 118 out of 345 communities within the state of Illinois.

1st out of 4
Springfield Assisted Living
Top 25% of 4 assisted living facilities in Springfield
1st out of 6
Assisted Living within 25 miles
Top 17% of 6 assisted living facilities within 25 miles
118th out of 345
Illinois Assisted Living
Top 34% of 345 assisted living facilities in Illinois

Reviews for Centennial Pointe Senior Living From Around The Web

We pull review data from around the web and calculate a review weighted score that takes into account number of reviews, when the reviews were left and the overall score of the reviews. The review data we have for Centennial Pointe Senior Living comes from:

5.00 average score on Facebook.com ® from 10 total reviews

1.00 average score on other platforms from 0 total reviews

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