Glen Oaks Alzheimer’s Special Care Center

Based on 33 reviews | Highly Rated Community in Urbandale

8525 Urbandale Ave., Urbandale, IA, 50322

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Glen Oaks Alzheimer’s Special Care Center Special Offer

Claim your None move in special rebate by connecting to Glen Oaks Alzheimer’s Special Care Center.

2 Discounts Remaining in September
  • In order to be eligible for this program, you must meet the following requirements.
  • To request this move in special an individual must move in within three months from the date of claiming it.
  • You will be eligible for the move in special after staying for more than ninety (90) days at Glen Oaks Alzheimer’s Special Care Center.
  • You will only be eligible for the move in special if you are referred originally to Glen Oaks Alzheimer’s Special Care Center by FamilyAssets.
  • To redeem this move in special, you must request the rebate via leads@familyassets.com.
  • Cannot be combined with other offers. Terms and restrictions apply.

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2.9

Very Good

Glen Oaks Alzheimer’s Special Care Center is an assisted living community located in Urbandale that offers senior living accommodations and services.

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Pricing for Glen Oaks Alzheimer’s Special Care Center

You may be able to take advantage of:

  • Direct incentives from this community
  • Veterans/spouse assistance
  • Long Term Care Insurance
  • Proceeds from selling a home
  • Bridge loans

Compare Assisted Living Care Costs

Average monthly price

Within 25 miles

$5,027

In Des Moines-Ames Area

$4,793

In Iowa

$4,724

Detailed Information

Glen Oaks Alzheimer’s Special Care Center, Urbandale IA

Live a Full, Active Lifestyle at Glen Oaks Alzheimer's Special Care Center

Glen Oaks Alzheimer's Special Care Center won the State of Iowa Excellence Award from Family Assets for many reasons. Here are a few. The stellar SPARK program, which is based on Montessori principles, provides daily opportunities to meet friends, pursue new passions and stay engaged in meaningful ways. Seniors spend their days doing things like mindfulness exercises, special-interest clubs (books, baking and more), group games and fun events (butter sculpting and pie throwing, anyone?). They also head out to have fun outside the community, visiting incredible attractions in the area, likeLiving History Farms,Paragon Prairie Tower,Buccaneer Arena,Blank Park Zooand theMerle Hay Mall.

When they're feeling like a more laid-back day, seniors can stroll the secured outdoor spaces, enjoy some relaxation time in front of the fireplace or get a nice mani/pedi at the on-site spa. 

Glen Oaks Alzheimer's Special Care Center: Extraordinary Staff and Comprehensive Care

The staff at Glen Oaks Alzheimer's Special Care Center is filled with highly trained professionals like RNs, NHA/MCs, CNAs, and a Certified Dietary Manager. These staff members are hired not only for impeccable professional skills but also for their warm and compassionate personalities. They are here 24 hours a day to handle emergencies, look after medications, craft healthy diets and lend a hand with personal care tasks like bathing, grooming, dressing, continence and more. 

This community recently underwent a complete remodel, bringing beautiful improvements to the common areas and resident apartments. Seniors and their families can opt for private or shared accommodations with large windows and views of the courtyard or woods, where foxes, geese and deer wander by all day. 

Whether your loved one needs memory loss-focused assisted living support or complete memory care services, Glen Oaks Alzheimer's Special Care Center is a phenomenal choice. To take the next step, please chat with our team to request more info, check out pricing details and schedule a tour to see the property for yourself. 


About The Community

At Glen Oaks Alzheimer's Special Care Center, we're proud to offer everything residents need to thrive. From our world-class amenities to our premier services, we go above and beyond. To learn more, please visit us for a tour.

Glen Oaks Alzheimer’s Special Care Center Amenities

Community Highlights

Pet Friendly

Pool

Fitness Programs

Clubs & Communities

Outdoor Areas

Accommodations

  • Beauty & Barber
  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Cable or Satellite TV
  • Air Conditioned
  • Beauty Salon
  • Central Fireplace
  • Dogs Allowed

Activities & Fitness

  • Activity Center
  • Visiting Chaplain or Priest
  • Karaoke
  • Happy Hour
  • Live Musical Performances
  • Yoga / Chair Yoga
  • Montessori Programs
  • Reminiscence Programs
  • Sensory-based Programs
  • Intergenerational Programs
  • Birthday Parties
  • Dances

Care

  • Diabetic care
  • Memory care
  • Incontinence care
  • Ambulatory care
  • Medication management
  • Hospice available on-site
  • Doctor
  • Nurse
  • Podiatrist
  • Dentist
  • Physical therapist
  • Occupational therapist
  • Speech therapist
  • Massage therapist
  • Secured Community
  • Designed Specifically to Accommodate Memory Loss
  • Memory Care Only Community
  • Indoor Walking Paths
  • Outdoor Walking Paths

Dining & Nutrition

  • Library & Computer Lounge
  • All-Day Dining
  • Meals Provided
  • Guest Meals
  • Professional Chef
  • Vegetarian
  • Gluten-free
  • Low / No Sodium
  • No Sugar
  • Vegan

Neighborhood

  • Jacuzzi
  • Piano or Organ
  • Raised Garden Beds

Services

  • Social Outings
  • Housekeeping
  • Parking
  • Complimentary Transportation
  • Transportation at Cost
  • Spanish
  • English
Rankings & Reviews

FamilyAssets Reviews for Glen Oaks Alzheimer’s Special Care Center

We have 6 review(s) for this provider.

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FamilyAssets Score

Feb 1, 2019

FamilyAssets analyzed 33 reviews and evaluated Glen Oaks Alzheimer’s Special Care Center as a highly rated community within 25 miles of Urbandale, Iowa.

Review avatar

Concerned Family Member

07 Jul 2022

My review is intended to provide CAREGIVER'S, seeking longterm or interum care for a loved one, information and insight on Glen Oaks Alzheimers Care Center in Urbandale Iowa. This facility is part of Frontier Management, LLC. (Oregan and Texas) Glen Oaks is a for profit, assisted living care center that claims to cater to individuals with special needs such as those with alzheimers dementia. They offer a beautiful facility, with nice rooms, satisfactory meals, and onsight nurse (LPN or RN) 24/7. Here's our story: (xx) is a beautiful soul. She is a 67 year old female diagnosed three years ago with early onset vascular dementia. As husband (&family), durable and medical POA, we loving cared for our loved one until very recently and until symptoms worsened and we were directed by her physician to seek a higher level of care. On May 12th, 2022 she was assessed by management team at Glen Oaks. They met with us, reviewed medical history and admitted xxx to this facility agreeing to provide aide, assistance and needed care we are no longer able to provide. It is with concern and regret, we feel it necessary to share our story and issues we've had regarding this facility. To be clear, since being admitted to Glen Oaks our loved one has taken No LESS than 25-30 falls, of which 5-7 or more have been direct head hits. (all within a 3-4 week span of time) Granted, falls are to be expected from time to time but history will note that xxx has never before experienced falls to the extent she is now. Herein lies my concerns: Staff at Glen Oaks have contacted me by telephone following each fall incident. However, in most cases the reporting staffer explains that "no harm was done", and " xxx is doing just fine ". yet, at no time to knowledge was the attending physician, nor the nurse practitioner called in to access the situation, or request xrays or seek a CAT scan to eliminate the possibility of head injury. AND yes, at the date of this writing xxxx has at least three visable lacerations, with lumps and bruising over her left eye and the other eye is blackened, swollen and brusied. She complains of body aches and pains which, from what we are told, is managed with tylenol. On June 8th, and following yet another fall incident, the facility's attending physician was alerted by a family member. The doctor voiced concern, and too he validated our assertion that he had not been contacted by Glen Oaks about his patient or falls she has taken. He immediately set a time to visit the facility for examination and assessment of injuries. Family was present for the examination. In addition to examination, doctor ordered labs, urine sample, and imaging. We felt this was a good first step. But then, was taken back when we were told by Glen Oaks staffer xxxx that imaging orders were deemed "unnecessary" by management at the facility and therefore cancelled ---Reason- Unknown. (FYI) A facility care meeting was initiated by family earlier on whereby we met with director of nursing (xxx), and facility director, (xxx). The meeting was cordial and appeared productive. We clearly and firmly voiced concerns about the number of falls, and also aired concerns about medication irregularities, no functional call lights in resident rooms, no maintanance staffer (at the time of this writing), no towels or washcloths in resident restrooms , light bulbs not working and needing to be replaced, and other safety concerns, as well as water seeping into my wife's room from an adjescent shower room with (what was explained to me as) a "leaky toilet". (this went unchecked for 4 days) The odor was horrific. All that being said, the main focus is xxx, and the number of falls taken, and what appears to be a lack of resident monitoring and lack of care provided many facility residents. Our question was as it is now: What are you doing to ensure my wife's safety and wellbeing?? [Many readers will at this point question as to why we did not remove xxx from such a place? The short answer is simple and it's because moving to another facility is Not an easy task. Furthermore, moves are stressful and very trying on individuals with middle to late stage dementia. Lastly, a great deal of money has already been invested with another billing statement sitting on my desk with an amount due approaching $ 9k. Therefore our short term goal is to TRY to reach the "Powers that Be" through reason, logic and yes, exposure with hopes and prayers that we will successfully communicate expectations, and see results through positive change] Immediately after meeting we trusted concerns would surely be considered and addressed. ---- Unfortunately they were not, and following more falls, constant calls to me from Glen Oaks staffers and many sleepless nights for me I responded to yet another call from Glen Oaks at 1am on 6/14. I (husband) drove to the facility and found my wife on the floor in her room with complaints of body pain. It was then that I demanded staffers arrange for transport and xxx was taken by ambulance to the Medical center for observation. The attending physician took my report, conducted an exam and ordered imaging. There's more---Due to all of the above noted concerns documents were requested from Glen Oaks facility director xxx, including information in writing regarding my wifes medical records, a list of current medications, dosages, PRN's, and how often (PRN) meds are being administered. I further requested a copy of a care plan and nurse notes with documentation about falls taken. Here's the deal: an initial request was made on Monday June 6, with a follow up inquiry again to medical staffer xxx. The staffer proceded to tell me "computers are down, but information will be ready and waiting for me in the morning" we arrived at Glen Oaks the following day and was met by xxx again who advised again, "computers are down". At this point we ask to speak with facility director xxx and was told she will call. No call was received. Feeling frustrated, we approached another desk staffer and was advised (per director xxx) that requested paperwork will be available at 3pm on June 7th. we stopped in on June 7, at 2:55pm, and waited for facility director xxx to produce the requested information. At 3:15pm, we approached another staffer and informed her we are scheduled to meet with director xxx to collect paperwork and would like to do so. About that time director xxx appears from her office, she looks directly at us, says nothing and continues to walk down the hall offering no excuse, no apology or explanation. Nothing --- All of this is unacceptable, and while we have remained patient and respectful we are escalating this matter until results are visable and consistant. And should you choose to consider Glen Oaks for your loved one you can be assured facility director xxx will tell a different story. But we will assure you this IS our experience, and all things noted here are true and accurate - Lastly, since reaching out to Corporate Office Executives at Frontier Management, LLC, (no response or action from corporate to date) Glen Oaks management have treated us a bit less than cordial, and often times avoiding --and to date we have yet to receive requested information of which we are entitled and all the while we are troubled, and deeply concerned for the safety and well-being of xxx while under the watch of this facility. Intentions are to keep close watch, and continue to demand what is reasonable. Please do check back as I will post again soon with an update. Thank you for your attention.

Review avatar

Helen Mcintire

Verified Review
03 Sep 2021

Review avatar

Max Cummings

Verified Review
15 Aug 2021

Review avatar

None

03 Dec 2019

This place is a mess and a new fancy remodel will not help turn them around. Staff talks to residents like they are children. All the good staff have pretty much left and I don't blame them. Administrator just sweeps things under the rug or tells you what she thinks you want to hear but never addresses concerns. She takes absolutely no responsibility for anything. I never see her out and about the facility. The times I've been there when she is she is just sitting in her office most of the time with the door shut. She will go to family meetings to make a big show and is always super fake during them. I know for a fact that one time a nurse worked a 21 hour shift! When it was mentioned she just shrugged it off and really didn't address it. Makes me wonder how often this happens and makes me fear for resident's safety. Every time I come into visit at night or weekends the residents are just all positioned around the front lobby area staring at each other or parked in front of a TV. Such a sad place.

Review avatar

Anonymous

13 Aug 2019

This is not the place for your family member if you care about them. I saw residents treated like children, without consideration for who they are as people. Falls and injuries are not properly documented and this has been investigated. Medical orders are not followed. There is a significant amount of turnover among the staff and the management alike. When you report these things to management, the care your family member receives becomes worse. Be very cautious before considering this for-profit facility to care for your family member.


Compare Glen Oaks Alzheimer’s Special Care Center to Nearby Communities

Glen Oaks Alzheimer’s Special Care Center is top rated assisted living community in the city of Urbandale.

Reviews for Glen Oaks Alzheimer’s Special Care Center From Around The Web

We pull review data from around the web and calculate a review weighted score that takes into account number of reviews, when the reviews were left and the overall score of the reviews. The review data we have for Glen Oaks Alzheimer’s Special Care Center comes from:

3.10 average score on Caring.com ® from 9 total reviews

3.50 average score on other platforms from 24 total reviews

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Community Contact Information

Map Of Facility

Contact Information

Glen Oaks Alzheimer’s Special Care Center

(515) 329-9901

8525 Urbandale Ave., Urbandale, IA, 50322

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