Madonna Manor

My grandma (Through marriage) has been there roughly a year. We was all very concerned for her in the beginning. We was worried she would give up since she no longer could live in her beloved home. She is 95 years old and is still energetic as ever !! Long story short, she absolutely loves this plac...

My grandma (Through marriage) has been there roughly a year. We was all very concerned for her in the beginning. We was worried she would give up since she no longer could live in her beloved home. She is 95 years old and is still energetic as ever !! Long story short, she absolutely loves this place!!! She talks so highly of all the staff. Every time I go there to visit her they all are very respectful. It’s very clean. They offer several different activities for their residents. As well as mass for those who religion is catholic. As well as other services… I have to say I’m super happy with Madonna Manor. If my grandma is happy then we all are happy!! She is a little hard to please but she hasn’t had one complaint to us yet!! This is a go to place for ur loved ones. A little costly. but in my opinion, money is well spent if your loved one is happy :)

Overpriced understaffed and they DONT administer medication properly . The directors DONT enforce medication management , they don’t care . All about the MONEY ! Don’t waste your MONEY residing here .

Dad was in assisted living for 3 years. Recurring emergency response issues at night. Dining room and food issues seem to improving with new chef. Staffing always seemed off. Especially bad on night shift in long term care. Family had to spend the night or pay home health aide to feel comfortable a...

Dad was in assisted living for 3 years. Recurring emergency response issues at night. Dining room and food issues seem to improving with new chef. Staffing always seemed off. Especially bad on night shift in long term care. Family had to spend the night or pay home health aide to feel comfortable about overnight safety. Definitely not worth the money.

Had recurring problem with emergency response in assisted living. Good issues which seem to be improving with new chef. Most of staff is caring and responsive. However overnight staffing in long term care is inadequate for number of residents. Family had to spend the night or privately pay for home ...

Had recurring problem with emergency response in assisted living. Good issues which seem to be improving with new chef. Most of staff is caring and responsive. However overnight staffing in long term care is inadequate for number of residents. Family had to spend the night or privately pay for home health side to guarantee dad's safety

My mother [Name removed] stayed a Madonna Manor for approximately 10 months. During this time the “Manor” always seemed to be short staffed for nurses and relied heavily on aides which don’t get me wrong , in facilities like these and especially in the memory care units this is very difficult...

My mother [Name removed] stayed a Madonna Manor for approximately 10 months. During this time the “Manor” always seemed to be short staffed for nurses and relied heavily on aides which don’t get me wrong , in facilities like these and especially in the memory care units this is very difficult work and it’s usually in my opinion underpaid. Also during this time she needed to have her legs wrapped every morning due to her legs swelling from CHF and more often than not they were never wrapped. Again a direct result of under staffing. Also at issue was the food, it was terrible, when we first got there it was pretty good but then they change chefs and I wouldn’t feed this food to my dog. Cold, poor quality under seasoned and not appealing even to look at. The aides that fed the memory care patients at times even refused to even serve it. We complained numerous times but nothing was ever done. I really find it difficult to write this because the facility it’s self is very nice, and has great potential but whoever is running the facility needs to step aside and put someone in place that will try and fix these issues.

During the past two years, Madonna Manor has declined to the point of awful. Continual staff turnover. Filthy hallway carpet. Sometimes odors all the way to the lobby. Staff doesn’t show up, leaving residents unsafe, without their meds, and without other needed care. The aides who do show up for w...

During the past two years, Madonna Manor has declined to the point of awful. Continual staff turnover. Filthy hallway carpet. Sometimes odors all the way to the lobby. Staff doesn’t show up, leaving residents unsafe, without their meds, and without other needed care. The aides who do show up for work are very nice, however.—the one saving grace. Management turnover is frequent and those who remain are ineffectual and simply give lip service to complaints. Owner CHI better make big improvements to the facility and care level., as both residents and their families are very upset.