American House Kentwood

I looked at other places, and this one was clean and had no smell. They catered to my loved ones needs.

Our family had an in person tour and the sales team was just way to push, it was not the nest experience

Moved my neighbor in and it has been a scary situation since. No nurse on staff ever; not sure why, give me a number to call the nurse? leave multiple messages, no staff calls back. He always smells and they say showers are twice a week if they have enough staff? $5,000 a month and showers if they...

Moved my neighbor in and it has been a scary situation since. No nurse on staff ever; not sure why, give me a number to call the nurse? leave multiple messages, no staff calls back. He always smells and they say showers are twice a week if they have enough staff? $5,000 a month and showers if they have staff? No water in his cup in his room ever; I refill it every time as he’s in a wheelchair; elderly need hydration. No sheets on his bed and little interactions with staff to engage him. I visit weekly and complain but new staff daily look at you like you are the problem. If I could move him out tomorrow I would. It is not the place that was described. I worry about his care and well-being.

Our loved ones stay was short but the overall experience was excellent. The staff members were super nice and they had assigned one care taker to our loved one during her stay that really took care of all of her needs - we were very impressed. They were putting new carpets in the facility and doing ...

Our loved ones stay was short but the overall experience was excellent. The staff members were super nice and they had assigned one care taker to our loved one during her stay that really took care of all of her needs - we were very impressed. They were putting new carpets in the facility and doing updates which was nice. The apartment was bright and cheery and they did have some activities but she was just not there long enough to really settle in

I did a tour of American House Kentwood. It seems very clean and organized. The people seem very friendly, but the thing that I liked least about it was the fact that the room was very small, and it didn't have in-room bath facilities. It was a community bathing or shower, where I don't think that m...

I did a tour of American House Kentwood. It seems very clean and organized. The people seem very friendly, but the thing that I liked least about it was the fact that the room was very small, and it didn't have in-room bath facilities. It was a community bathing or shower, where I don't think that my mother would not be comfortable with that situation. The staff was very friendly, professional, and very informative. She even gave me more information on other facilities, which she didn't have to, but she gave me some other suggestions for me to research and look into. She was very, very helpful. The dining room was clean and pleasant. She offered me a brochure with all the information in it because it seemed like it was going to take kind of a tight schedule, and because she had another tour waiting. The room was very small, but it didn't provide a private bathing facility. That's what has turned me off. It discouraged me because I didn't think that particular room would be pleasing to my mom. It just wasn't enough room. They showed me a room in my price range that we were looking at and it just wasn't adequate for her. It was homey. It looked like it was well kept, and the property was well maintained.

I did not like this community at all. It felt like a nursing home and a jail. They had community bathrooms and it was not what I would have found as independent living. They were also priced very high for what was being given. This community also did not seem clean and it was also very dated.