Anonymous Resident/Family Member
Lovely facility with areas for dining, TV, and activities. Very nicely kept grounds. Overall, satisfied with staff. Found Coordinator of Activities to be exceptional in her interactions with residents and their families. DOR Whitney was quite helpful and professional. Kitchen/dining staff also quite likeable and they are very attentive to residents. Great breakfasts when residents want them. Very nice other meals. Small number of residents make the community feel more like friends and family. They get to know one another. Overall, I recommend Americare...Mill Creek Village to other people.. Find ways to hire people who are a better fit for folks with dementia and train them well and generously. Dementia residents take more time and care; they can be psychologically exhausting. Staff who work with dementia residents should be paid more than other CMAs, etc. It should be known as a specialty and rewarded as such for staff who train well and take an interest in this unique population. Medical staff/aides should not be responsible for cleaning rooms and doing laundry. They should be engaged with residents continually and participate in social activities. That way, when the coordinator of activities is away, staff can easily fill in. Please remind staff that residents are usually a lot older....they appreciate and relate better to movies on Turner Classic Movies, MeTV shows, Hallmark Channel stories and they often love nature and travel shows..maybe some game shows. They DO NOT relate to the latest Netflix hit that the staff enjoys. They enjoy music from the 40s, 50s and 60s. Please remind staff not to discuss job-related complaints in front of residents and visitors. Please remind staff to clean up their cigarette butts and ashes after their breaks. I have heard staff at other facilities talk about Americare communities....'yes, but you have to clean rooms and do laundry if you work there.' People who want to work with dementia clients want a career specialization; often they have career aspirations to go on to become an LPN and build a professional life. If Americare wants to thrive and lead as the population of dementia residents explodes over the next few decades, they should invest better in their staff. Hire cleaning staff to do the cleaning and laundry. Challenge the medical aides and staff with professional advancement and rewards. Finally, those in administrative or managerial positions need to be taught on how to catch someone doing right....as the saying goes. The staff needs to feel appreciated for what they do well. 'You did a great job handling Bob's anxiousness today.' 'Your laugh always makes residents smile.' 'This was a rough day (or week), but we got through thanks to your quick thinking and dedication.' 'The family loves the way you joke with Sally.' Statements like that are free to give....every single day....and the dividends will pay off with staff who feel appreciated and part of a special team.