Anonymous Resident/Family Member
Your staff is very friendly and seem genuinely caring and loving toward my mother. They seem to have her best interest and safety in mind. They make an effort to know each resident as individuals. I know staff has even sat with mom before at bedtime to help her feel comfortable. That makes me feel good knowing there are staff members that go over and above like that. I think the staff does excellent at dealing with the issues of dementia (and there are many, I know). Would like to see them have semi regular training for refreshing and embracing new techniques.. I'm not there on a regular basis but at times when I'm there I feel like more staff would be very helpful. Possibly a part time staff member to focus solely on the cleaning of the facility so your skilled staff can focus on care and well being of the residents. Overall, we are very happy with mom being there and please with the facility and staff!! Thanks for all you guys do! I cared for mom before she came to the Arbors so I know it is a difficult and time consuming job.