Heritage Springs

Family members have to wait hours for help from caregivers. Management never addresses issues. Understaffed with a small dining room. Good is served cold in busy dining days. Complaints are never resolved in a timely manner

Their kitchen/dining needs an entire re-haul. Horribly long wait times, total chaos, rude waitstaff, food quality is terrible. Also some concerns with security issues. And would like to see more activities.

Heritage Springs Las Vegas was fantastic. They were very kind, professional, very knowledgeable, and answered a lot of our questions. We appreciated the tour. They did show us the rooms. We thought that they were quite beautiful, well set up, and the perfect size. The setup with the private restroom...

Heritage Springs Las Vegas was fantastic. They were very kind, professional, very knowledgeable, and answered a lot of our questions. We appreciated the tour. They did show us the rooms. We thought that they were quite beautiful, well set up, and the perfect size. The setup with the private restroom within the room and the little kitchen area is very nice. We didn't see the activities in action, but we did hear about them. I loved that they had a happy hour where the families could come to visit their residents that were staying there. I did like the game room, all that they had available, and the TVs. It was set up very nicely. The price was out of our range, but as far as the community, I would rate that a five. All the staff that we came in contact with were extremely knowledgeable, very friendly, very professional. I appreciated all of them.

Our family and loved one had a great experience with Heritage Springs. They have compassion and caring staff, from the front desk to the porters. Everyone is friendly here. We would recommend the community to others for their loved ones.

I toured Heritage Springs and it was a great tour! We considered this facility for our loved one. The cleanliness was good. The units were nice. The staff was very friendly.

I toured this community, the staff and cleanliness seemed very nice. It was a great tour. The layout of the facility itself was a little odd.