Symphony at Cherry Hill

Based on 18 reviews | Ranked #1 of 75 communities in Cherry Hill

1240 Brace Road, Cherry Hill, NJ, 8034

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4.9

Excellent

Symphony at Cherry Hill is a assisted living community located in Cherry Hill that offers senior living and care services.

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Overview

Ratings Breakdown Based on Online Reviews

  • Excellent

    84%
  • Very Good

    12%
  • Average

    0%
  • Under Average

    4%
  • Poor

    0%

Category Ratings

    Symphony at Cherry Hill Price

    Estimated Monthly Cost of $4,950

    The above price is calculated based on average state costs, amenity information and online ratings. This price assumes some level of extra assistance, if no extra assistance is required, then the starting price would be less. To get an accurate monthly rate, click the button below:

    Compare costs for Symphony at Cherry Hill

    Compare Facility PricingMonthly Cost
    Average cost of assisted living within 25 miles$4,950/month
    Cherry Hill average cost of assisted living$4,950/month
    New Jersey average cost of assisted living$4,950/month

    FamilyAssets has estimated the cost of Symphony at Cherry Hill assisted living Facility in Cherry Hill, New Jersey. Symphony at Cherry Hill is 100% the cost of assisted living in Cherry Hill and 100% the cost of assisted living in New Jersey.

    Detailed Information

    From The Owner

    Our In the Moment® program is thoughtfully designed as a team-approach to care delivery. We describe what we offer as Memory Support because we’re intentionally shifting away from outdated Dementia care practices and into a hospitality model. We recognize that each person we are privileged to serve is both unique in their life history, as well as their Dementia journey. We understand the importance of a scheduled rhythm to each day. However, we also encourage our team members to slow down and embrace the impromptu moments that happen as well. We find it’s the spontaneous moments have high impact for both the caregiver and the care receiver.  Living In The Moment is the greatest gift we can give to anyone we serve during their journey. Our signature In the Moment® approach combines a specialized Lifestyle & Leisure program, a holistic approach to nutrition and wellness, and six principles of overall well-being to create our Memory Support neighborhood. Keep Reading

    Contact Information

    Community Website

    (609) 722-7382

    1240 Brace Road, Cherry Hill, NJ, 8034

    Rankings & Reviews

    FamilyAssets Reviews for Symphony at Cherry Hill

    We have 29 review(s) for this provider.

    Review avatar

    Janice Twitchell

    12 Dec 2019

    For what it is, it is perfect. It is very good community. Management has all been fine. The caregivers have been very good. According to the menu, the food seems fine. They seem to have activities that are appropriate for the residents. Housekeeping is very good, and the building is brand new. We haven't had many issues with the maintenance of her room, but when we did, they took care of them right away. I have no complaints.

    Review avatar

    Elinor Battinieri

    12 Dec 2019

    There is always a quick response to everything that happens. The food is excellent, and the service is very good in the dining area. The care givers are very patient. They like my mother, and they are very sweet to her. They are very attentive and very nice. The maintenance guy is very cordial. If you write him a note, he gets back to you.

    Review avatar

    Joseph Naulty

    12 Dec 2019

    This is his forever home. They were very sensitive to things we were looking for and are still as responsive as they were before. They didn't just get him in the door and forget about it. I can walk up and have a conversation with Morgan, Jim or anyone there. They are getting to know my fathers likes, dislikes and needs. The chef caters to every whim. My sister and brother both say the food is fabulous. The building is immaculate. It is brand new and beautifully decorated. The care staff is warm and loving. You can't ask for much more.

    Review avatar

    Rosario Vecchio

    12 Dec 2019

    The food is very good and I like the chef. The care is excellent. They are very respectful to these seniors who kind of wander around like they are lost. They are very nice and are always on the alert with things that need to be taken care of. The price is excellent.

    Review avatar

    Mr Francis Staffieri

    12 Dec 2019

    The nureses and aides are right on it. They do a bang up job.

    Review avatar

    Dewitt Cook

    12 Dec 2019

    Everything I've needed they've taken care of. They get him out, which I like, and the staff work with his abilities.

    Review avatar

    Florence Shaw

    12 Dec 2019

    They do a terrific job, they are all caring and attentive and you get the feeling they are 100% trying to do the right thing and care for the residents. I think the whole management crew and the whole nursing crew are very caring and attentive to all the residents there.

    Review avatar

    Donna Lee Sebest

    12 Dec 2019

    I have been very happy and pleased with everyone in management; they have been very helpful and supportive. I have never had any problems getting in touch with anyone. The food is good. I have eaten there several times and the dining situation is very nice. The housekeeping and laundry has been very good. The care givers have all been very good also.

    Review avatar

    Carol Mitten

    12 Dec 2019

    The management is always concerned and working with the patients. The healthcare staff always answer any questions and it looks like they're always involved with the patient. It's been a good transition for my wife and for me and I'm looking forward to going to the support groups that they have.

    Review avatar

    Helen Thistle

    12 Dec 2019

    The management is really great and the care givers are very attentive and very compassionate and very kind. The place is brand new and it is gorgeous. The food is wonderful and they have a new activities director there who just started a few weeks ago and she has such energy. She is really working hard to make it nice for the residents.

    Review avatar

    Carol Potts

    12 Dec 2019

    The management has stayed in contact with us with many issues. They have been really good to work with so far. In regards to the activities, it seems like they have a lot going on there every day. The housekeepers are doing very well. It is always clean when we go in.

    Review avatar

    Renee Lewis- Mance

    04 Nov 2019

    I am thankful for the staff at Symphony Memory Care. They provided needed assistance with understanding how to transition my mother from her home to Symphony. They turned an extremely stressful situation into a manageable one. They kept us abreast of how she was doing and kept in close contact with us during the first few weeks. A testament to the great care she is receiving at Symphony is the fact that my mother is happy. The caregivers are awesome; friendly, empathetic and professional. We looked at many facilities before moving my mother to Symphony and I know we made the best decision for my mother and our family. I would recommend this facility to anyone with a loved one who needs care.

    Review avatar

    Jim Hewitt

    20 Oct 2019

    I am very impressed with the facility and staff at Symphony. I am happy with the number and variety of activities that are provided and the overall cleanliness of the common and private areas. The staff people are pleasant and seem to genuinely care about the residents. I can see it is sometimes a difficult job dealing with people in different stages of dementia but they seem to have protocols to help everyone get the most of their day. It has been good for my mother.

    Review avatar

    Travis Scott

    13 Oct 2019

    Symhony is not setup to care for residents with Dementia. At the first sign of bad day, or a behavior issue, they will send the resident to the hospital, or will kick you out of the community altogether with no warning. It’s essentially an assisted living community with locked doors and “memory support”, so if your loved ones has dementia and is not high functioning, I would look somewhere else. The Director is Wellness is severely under qualified, and the staff has turned over several times in less than a year. Symphony’s only concern is making money, and by calling themselves an Assisted Living Community with Memory Support, they are able to charge their residents even more.


    Response From Management: Good afternoon Travis, I hope your day is going well. My name is Shawn, and I work at the Milestone Support Center (located in Vancouver, WA). I first want to say thank you for taking the time to write this review. We at Milestone, take every review seriously. We regret that your experience did not meet our high standard of providing the best care possible. I have shared and have been in close contact with the community and regional leadership team. The turnover at the community is a concern, but the community is addressing it with an Employee Engagement Program. We also pride ourselves on being senior advocates. Any action that happens is in the best interests of the residents, families and community. We’d like to hear more about what happened so that we can be sure to address the situation appropriately. If you’d like, please send the community a private Facebook message with the details and your preferred form of contact (phone or email). I can then send it over to the appropriate individuals and have someone speak with you. Thank you again, Travis, and have a great rest of your day. Shawn – Digital Marketing
    Review avatar

    Nancy Costello

    12 Jul 2019

    Compassionate, caring and skilled staff! Beautiful surroundings. Large resident rooms with windows that allow fresh air and natural light. Great food prepared by Chef Andres. Daily activities to engage residents at many levels. Frequent musical performers. Activities organized by a very skilled staff! Symphony was the place I selected for my family member after researching 14 other facilities and I couldn’t be happier.

    Review avatar

    Andrea Blandy

    16 Apr 2019

    My mother has been living at Symphony for the past three months. There are many exceptional things going on at Symphony and we are very happy she is living there. Our family has peace of mind that she is safe and well cared for. My family and I were looking for loving, kind and knowledgeable nurses, care partners, med techs, activities assistants and facility employees. We are very pleased with the interactions between my mom and all of these staff members. Each person, regardless of their position, takes the time to interact and care for my mom. They joke and laugh with her and know how to care for her in a compassionate way. Seeing her smile and laugh is very comforting to us. The OT and PT services provided are exceptional and we are addressing my mother’s needs in a thoughtful manner. In addition, the administrative staff is always available to speak with us and to assist in any way possible. We were able to have a very smooth transition when she moved to Symphony due to all of the attention provided to us. We are very pleased.

    Review avatar

    Andrea Blandy

    16 Apr 2019

    My mother has been living at Symphony for the past three months. There are many exceptional things going on at Symphony and we are very happy she is living there. Our family has peace of mind that she is safe and well cared for. My family and I were looking for loving, kind and knowledgeable nurses, care partners, med techs, activities assistants and facility employees. We are very pleased with the interactions between my mom and all of these staff members. Each person, regardless of their position, takes the time to interact and care for my mom. They joke and laugh with her and know how to care for her in a compassionate way. Seeing her smile and laugh is very comforting to us. The OT and PT services provided are exceptional and we are addressing my mother’s needs in a thoughtful manner. In addition, the administrative staff is always available to speak with us and to assist in any way possible. We were able to have a very smooth transition when she moved to Symphony due to all of the attention provided to us. We are very pleased.

    Review avatar

    Krista Potts Wallace

    09 Apr 2019

    I highly recommend Symphony at Cherry Hill! I knew when we walked into this memory care facility, that this would be the perfect fit for our Mom, who led a very active, social life over the years. Symphony offers a variety of activities throughout the day that are engaging and aimed to meet the needs of the residents. The tasteful, modern decor is very uplifting and youthful. The apartments are beautiful and have spacious bathrooms...The layout of the common area is front and center to the Nurses Station and includes a gorgeous kitchen where quality meals are prepared by a Chef. The menu of music played is such an asset as it takes one back to a time period in which they lived, and provides a pleasant and relaxing environment. Most importantly, was the warm welcome received by Tracy, Morgan, Jim, Terra and the entire Staff. They have listened to us with empathy and understanding and have made themselves readily available to help us through the transition of a very difficult time. They are a very detail-oriented Team and really went out of their way to make our Mom feel welcome. Their kindness, patience, and compassion are priceless! I couldn't be happier with our choice!

    Review avatar

    Helene DePierri

    05 Apr 2019

    I am so happy that we choose Symphony for our loved ones care. Everytime I go there I feel the love you have for the residents. The facility if beautiful down to the details, built to the residents needs. Everyone is kind, patient and caring. Thank you for everything you do to improve the life of the people in you care.

    Review avatar

    Helene DePierri

    05 Apr 2019

    I am so happy that we choose Symphony for our loved ones care. Everytime I go there I feel the love you have for the residents. The facility if beautiful down to the details, built to the residents needs. Everyone is kind, patient and caring. Thank you for everything you do to improve the life of the people in you care.

    Review avatar

    Helene DePierri

    05 Apr 2019

    I am so happy that we choose Symphony for our loved ones care. Everytime I go there I feel the love you have for the residents. The facility if beautiful down to the details, built to the residents needs. Everyone is kind, patient and caring. Thank you for everything you do to improve the life of the people in you care.

    Review avatar

    Helene DePierri

    05 Apr 2019

    I am so happy that we choose Symphony for our loved ones care. Everytime I go there I feel the love you have for the residents. The facility if beautiful down to the details, built to the residents needs. Everyone is kind, patient and caring. Thank you for everything you do to improve the life of the people in you care.

    Review avatar

    Tom Potts

    24 Mar 2019

    After our first visit to symphony we knew we were in the right place for our mother. Everyone from Tracey to Morgan to Jim to Terra has just made what is a very difficult time for us a very comforting one. Many nurses and aides have just been so helpful and doing things for our mom that we didn’t even ask for. Such as helping her with make up in the mornings. Little things like that made our mom feel special, and that means very much to us. I notice everyone there helping each other. Whether nurses and aides setting tables or helping to clean up. It’s nice to see that everyone works together. So far Symphony has been a wonderful experience and looking forward to it being even better. Your staff is top notch and doing an outstanding job. Oh and I can’t leave out the chef! Super nice guy and does amazing work in the kitchen!! Also the bedrooms are perfect size, one thing that others places lacked. Great job Symphony! Thank you, Tom Potts

    Review avatar

    Elaine Martorano

    22 Mar 2019

    I was at my wits end with the "memory care" my mother was receiving at her assisted living facility in Williamstown, NJ. She had suffered multiple falls and hospitalizations without any explanation other than we can't watch her 24/7. Luckily, I was made aware that Symphony in Cherry Hill was opened and had a whole different philosophy for memory care. I can't recommend them enough!! The staff are engaging, caring and attentive. The rooms are beautiful and the bathrooms spacious. The center area is open and the nursing office is right in the center with big windows! No one wanders around out of sight. They do checks every hour at night. During the day there is always something going on, no one is left to alone or unattended. The day we moved my mom in, there was a young women singing arias in multiple languages, yesterday a wonderful gentleman playing the guitar and singing to the residents. My mom was actually singing along and tapping her feet. After he left, the residents went into the movie studio, where there is a big interactive screen where they can watch stimulating programming and interact with the activities coordinator. The best thing is, I know mom is well cared for and safe. I can sleep at night and not worry. Symphony has set the bar and no other facility can come close. You owe it to yourself and your loved one to check Symphony out, you will not be disappointed!

    Review avatar

    Elaine Martorano

    22 Mar 2019

    I was at my wits end with the "memory care" my mother was receiving at her assisted living facility in Williamstown, NJ. She had suffered multiple falls and hospitalizations without any explanation other than we can't watch her 24/7. Luckily, I was made aware that Symphony in Cherry Hill was opened and had a whole different philosophy for memory care. I can't recommend them enough!! The staff are engaging, caring and attentive. The rooms are beautiful and the bathrooms spacious. The center area is open and the nursing office is right in the center with big windows! No one wanders around out of sight. They do checks every hour at night. During the day there is always something going on, no one is left to alone or unattended. The day we moved my mom in, there was a young women singing arias in multiple languages, yesterday a wonderful gentleman playing the guitar and singing to the residents. My mom was actually singing along and tapping her feet. After he left, the residents went into the movie studio, where there is a big interactive screen where they can watch stimulating programming and interact with the activities coordinator. The best thing is, I know mom is well cared for and safe. I can sleep at night and not worry. Symphony has set the bar and no other facility can come close. You owe it to yourself and your loved one to check Symphony out, you will not be disappointed!

    Review avatar

    Elaine Martorano

    22 Mar 2019

    I was at my wits end with the "memory care" my mother was receiving at her assisted living facility in Williamstown, NJ. She had suffered multiple falls and hospitalizations without any explanation other than we can't watch her 24/7. Luckily, I was made aware that Symphony in Cherry Hill was opened and had a whole different philosophy for memory care. I can't recommend them enough!! The staff are engaging, caring and attentive. The rooms are beautiful and the bathrooms spacious. The center area is open and the nursing office is right in the center with big windows! No one wanders around out of sight. They do checks every hour at night. During the day there is always something going on, no one is left to alone or unattended. The day we moved my mom in, there was a young women singing arias in multiple languages, yesterday a wonderful gentleman playing the guitar and singing to the residents. My mom was actually singing along and tapping her feet. After he left, the residents went into the movie studio, where there is a big interactive screen where they can watch stimulating programming and interact with the activities coordinator. The best thing is, I know mom is well cared for and safe. I can sleep at night and not worry. Symphony has set the bar and no other facility can come close. You owe it to yourself and your loved one to check Symphony out, you will not be disappointed!

    Review avatar

    Katie O'Shea

    Verified Review
    13 Dec 2018

    From the moment I met the team from Symphony, I could tell there was a uniqueness about them that will turn the assisted living community on its toes. The patient focused program complemented with the modern technology is a welcome change to the care of individuals with dementia. I am excited to see all that this team accomplishes.

    Review avatar

    Jason Mattioli

    Verified Review
    13 Dec 2018

    The Symphony staff truly cares about their clients and knows how to provide an elite concierge experience in attending to the needs of the residents and their families!

    Review avatar

    Tracy McKinley

    Verified Review
    13 Nov 2018

    Symphony at Cherry Hill is a beautiful community. What make this community is our team. The team is so positive and passionate about what they do everyday. Our team is so well versed in Memory Support and this helps families out when deciding if they want their loved one to move into our community.

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    FamilyAssets Score

    Feb 1, 2019

    FamilyAssets looked at 18 reviews and calculated that Symphony at Cherry Hill has a weighted rating of 4.756 which makes it the #1 ranked community within 25 miles of Cherry Hill, New Jersey.


    Compare Symphony at Cherry Hill to Nearby Facilities

    Symphony at Cherry Hill is ranked 1 out of 5 total assisted living communities in the city of Cherry Hill, 1 out of 75 communities within 20 mile radius and 3 out of 162 communities within the state of New Jersey.

    1st out of 5
    Cherry Hill Assisted Living
    Top 20% of 5 assisted living facilities in Cherry Hill
    1st out of 75
    Assisted Living within 25 miles
    Top 1% of 75 assisted living facilities within 25 miles
    3rd out of 162
    New Jersey Assisted Living
    Top 2% of 162 assisted living facilities in New Jersey

    Reviews for Symphony at Cherry Hill From Around The Web

    We pull review data from around the web and calculate a review weighted score that takes into account number of reviews, when the reviews were left and the overall score of the reviews. The review data we have for Symphony at Cherry Hill comes from:

    4.70 average score on Facebook.com ® from 13 total reviews

    5.00 average score on other platforms from 5 total reviews

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