Brighton Gardens of Winston-Salem

We had visited Brighton Gardens of Winston Salem to consider them for the care of our mother with dementia. Post our visit our mother's situation deteriorated quickly and we needed to find her long term care and on [date removed] we contacted Brighton Gardens regarding availability. Brighton Gardens...

We had visited Brighton Gardens of Winston Salem to consider them for the care of our mother with dementia. Post our visit our mother's situation deteriorated quickly and we needed to find her long term care and on [date removed] we contacted Brighton Gardens regarding availability. Brighton Gardens advised they did not have availability at the moment however if we brought them a $[removed]check they would put our mother on their wait list and we would be first in line. Brighton Gardens advised they would not cash the deposit check unless they had we admitted our mother as a resident. On [date removed] we found a memory care facility for our mother and it was not Brigthon Gardens. On [date removed] Brighton Gardens cashed the $[removed] check after being advised that our mother had been admitted somewhere else. I have spoken to the business manager and the executive director, to no avail and have yet to receive a refund.

I would give a zero star if possible. As we were looking for a memory care unit for our mother, we visited Brighton Gardens. We suddenly needed to have our mother placed in a memory care unit and reached out to Brighton Gardens. We were advised they did not have an opening at that time however if ...

I would give a zero star if possible. As we were looking for a memory care unit for our mother, we visited Brighton Gardens. We suddenly needed to have our mother placed in a memory care unit and reached out to Brighton Gardens. We were advised they did not have an opening at that time however if we would come that day and provide a $[removed] check for a hold that they would put our name on a wait list. We did not complete any paperwork and were advised check would not be cashed unless our mother secured a room. This was on [date removed]. We were able to locate a facility we liked much better than Brighton Gardens and they had an opening so we did not need to have our mother on Brighton Gardens waiting list. On [date removed] Brighton Gardens cashed the wait list check that was not valid. To date we cannot get a refund and continue to get the run around by the executive director [name removed].

We are very happy. He is always complimenting the food and the friendliness of the staff and residents. He loves the activities and takes advantage of them. He has his tough days but at no fault of the staff. They keep the place very clean and all of my interactions with the staff have been exceptio...

We are very happy. He is always complimenting the food and the friendliness of the staff and residents. He loves the activities and takes advantage of them. He has his tough days but at no fault of the staff. They keep the place very clean and all of my interactions with the staff have been exceptional. Based on the experience we have had so far, we would recommend Brighton Gardens of Winston-Salem to other families.

We picked this community, because of better continuous care capabilities, and proximity to my house.I would say the community was fine - friendly staff, nice rooms, decent food. Then, I would offer my "lessons learned". Fee structure misunderstanding with definition of ADLs. Have other ideas to "g...

We picked this community, because of better continuous care capabilities, and proximity to my house.I would say the community was fine - friendly staff, nice rooms, decent food. Then, I would offer my "lessons learned". Fee structure misunderstanding with definition of ADLs. Have other ideas to "get by" during week-long waits for maintenance requests. Resident needs a hobby to keep self entertained.... social activities a bit lacking. I would recommend it.

Brighton Gardens of Winston-Salem was a newer facility compared to the other one I went to. The staff that I met during the tour were all happy to meet me and they seemed to be friendly. They were all busy and engaged, and I didn't hear any loud voices with frustrated tones from any of them. They se...

Brighton Gardens of Winston-Salem was a newer facility compared to the other one I went to. The staff that I met during the tour were all happy to meet me and they seemed to be friendly. They were all busy and engaged, and I didn't hear any loud voices with frustrated tones from any of them. They seemed to have a 5 to 1 resident-to-caregiver ratio. They had activities scheduled for the residents to get them socially engaged and help improve their mental condition. All the rooms were kind of laid out so the beds were about 90 degrees to each other and each resident had his little corner.

Well. I smelled urine on one of the floors. They had laundry out on the floor. Other than that, it was nice. What I really liked was the fact that 20 or so older ladies were sitting in the open dining area just chatting. The dining room had already been cleaned and they were all there visiting. That...

Well. I smelled urine on one of the floors. They had laundry out on the floor. Other than that, it was nice. What I really liked was the fact that 20 or so older ladies were sitting in the open dining area just chatting. The dining room had already been cleaned and they were all there visiting. That's one thing that's missing from Forest Heights. Dinner is usually very quiet. And as a throw back to COVID, they have assigned seats.