I had heard amazing things about Symphony at Centerville, good food, great activities and especially amazing aides, unfortunately I didn't get to experience any of that, I didn't even make it past the incredibly rude concierge. I stopped by the facility on my lunch break only to get some literature as I didn't have time for a complete tour, as I entered the lobby I thought to myself how beautifully it was decorated and made my way towards the front desk.The woman working the desk didn't even acknowledge my presence, in fact she didn't even look up from the binder she was working in to greet me. After a couple of minutes I asked "Excuse me do you have any literature I could take with me?" her reply set me back " I don't have any information I'm just the scheduler." While I was surprised by her response I was still interested in information as I was looking for an amazing home for my aunt and uncle so I asked "If it was possible for me to leave my phone number for someone to contact me?" She threw a notepad on the counter and pointed to where the pens were all the while never looking up from the binder she was working in. I was disgusted at that point and walked out, if this is who they have working to greet clients and someone who is supposed to be the first impression of a business, then I don't know who they have working for them behind closed doors.
Response From Management: Hi Mary, I’m Katie, I work at Milestone Retirement’s Support Center. First, thank you for taking the time to bring this to our attention. We take feedback like this very seriously, and reassure you that the behavior you witnessed is not an acceptable example of our culture of caring. I’ve shared your review with Symphony at Centerville’s Regional Director of Operations for further investigation. We would like to encourage you to revisit us or call Carrie our Director of Sales at 937-212-9414. Thank you again – Katie, Digital Marketing