Locust Grove

FamilyAssets Reviews for Locust Grove

We have 50 review(s) for this provider.

Dorothy at 12 Nov 2018:
The general approachability of the management was important when we were looking for a place for my mom and I'm satisfied with their service. It's very good that they're doing activities with the residents.

Geneva at 07 Nov 2018:
We were very impressed when we visited with how the staff interacts with the residents. We thought it was very clean, there was no odor, and we loved the dining facility. We felt as though they treated the residents like they were living in an IL facility as opposed to a personal care home or nursing home atmosphere. We've dealt primarily with Michael and Lisa and they have listened to any of our concerns and addressed it immediately. My mother says the food is very good, we ate there the day she moved in and we were quite impressed that everybody who worked there came out to introduce themselves. They encourage my mother to participate in activities, they've kept her very busy, and she’s been more active than she has been in the last year. She's having fun so that's a good thing, we wanted her to be stimulated and she's being stimulated there.

Margaret at 07 Nov 2018:
It was one out of three that we looked at and we really liked how it looked homey and the people seemed really nice. It seemed clean and I heard about how good the food was. Management seemed to answer any questions we had and were friendly and courteous, I was happy with them. My mother in law has been participating in the activities every day; they've been getting her to do that. I think you do get what you pay for, they get three good meals and it's a really nice place.

Florence at 04 Nov 2018:
Management was responsive with any of my mother's needs and any time I called. They were prompt in providing answers or service. My mother enjoys talking with the servers. This community posted a calendar of events in multiple places around the community so they would easily be seen by the residents. Anytime I was there, the community was exceptionally clean and I never saw anything out of place or needing attention. Some water leaked in during a storm and maintenance was prompt in getting things repaired. The building and landscaping always looked very nice. The caregivers were accommodating if anything was needed.

Barbara at 22 Oct 2018:
I'm very pleased with the service and care my wife is getting. The food and the management of it is fine. The caregivers are excellent, maintenance too, and the housekeepers are efficient, kind, and considerate. I'm sure what I pay is well worth it for the services Locust Grove provides. I couldn’t be happier than I am right now with it.

Cecelia at 22 Oct 2018:
Whatever they're paying, it's worth it. It's woth every penny. I like the management; they listens to any concerns and that's important. My mom's not a big participator, but she likes bingo and crafts. The caretakers are taking care of my mom and they're really good. Cindy and Jane are just above and beyond. Everything is always clean and fine in terms of laundry and as soon as you ask for something, maintenance fixes it.

Ann at 15 Oct 2018:
The management staff are always all available to talk to and they're always really pleasant about it. The activities are great, Patty and Joe are fantastic at what they do, the people really like them, they treat them like human beings, not just like patients. I think the helathcare staff all do a really good job, especially Jim, Cindy and Brandy on the night shift, they're really nice people, I'm very happy with the place.

Elmer at 09 Oct 2018:
He'd been there before and we were satisfied, so when my husband needed a respite we moved him back into Locust Grove. The apartment is fine, and they seem to have the toiletries and toilet paper pretty well stocked up. There's always care giving staff around and we never have a problem finding them. My husband has used the van and the transportation service was very accommodating. I think they do pretty well in the dining room, the food is good, the menu is varied, and the servers are satisfactory. I feel comfortable approaching the management still with any questions, they're respectful. Maintenance and housekeeping have been fine, we've had no problems. Overall, I think Locust Grove does pretty well.

Alberta at 09 Oct 2018:
Due to the location and the environment and the staff, we moved my mom in. We liked the staff per resident ratio, we already recommended it to someone for a short-term stay they needed. The caregivers are pretty good and accessible, housekeeping is pretty responsive, and dining seems good. The maintenance guys helped with the move-in on the first day and I see them working around the place, so they do keep up with it. The director and sales and everyone in management have answered my questions and I haven’t had any trouble with them so far. So far I think the value is above average. I believe it's a real safe environment and mom is comfortable there. The room sizes are good; she has a lot of space. So far we like the community.

John at 09 Oct 2018:
My uncle had requested to move to Locust grove as he knew people there. The upper management and sales team are awesome. They have helped us the whole way. It was a difficult situation, and they were awesome. We can always find a caregiver, the community is well-kept, and my uncle is comfortable and certainly safe. It seems they have a lot of activities going on for the residents. The one day we were there the housekeeper came and that girl was awesome. The room was spotless when she finished and she was so friendly. We are completely satisfied with the value my uncle is getting here.

Dorothy at 09 Oct 2018:
My mother and sister moved to Locust Grove about two years ago, so we had some experience visiting her and seeing how things ran and she seemed to be pretty good with it so I thought it was a good place. Everybody has been very helpful, every time we have questions things go pretty smooth. I always look at the board when I go and they seem to keep them busy, she's made some nice crafts and she participates, there's a nice big list with all the activities going on. It's always very clean and I always see people cleaning, that's one of the reasons I liked it as well. The healthcare staff is very nice, helpful and friendly. We're really pleased.

William at 07 Oct 2018:
We had such a great experience at this community when my Uncle lived at Locust Grove. Management was very helpful whenever I needed anything. My Uncle was very happy with the food and dining service. John, in maintenance, was phenomenal and the grounds were phenomenal as well. Jim, Lisa, Brandy and Donna in the healthcare department were phenomenal and very helpful. There were so many good people at this community that helped my Uncle and I cried my eyes out moving him. We thought my Uncle was going to pass this summer and the staff went above and beyond to keep him safe, they were so good.

Wilma at 07 Oct 2018:
I thought the management was excellent at Locust Grove. The food was good and the servers were all friendly in the dining room. The activities were very good and there was an activity schedule posted in their room every week. Housekeeping and laundry were excellent and they had wonderful maintenance men. The grounds were beautiful and one of the maintenance men took my mother in her wheelchair to see the backside of the grounds because that was kept up really nice and she was just thrilled with it.

Kathy at 05 Oct 2018:
The location of Locust Grove is very convenient. I stop to see my grandfather everyday after work.

Lisa at 05 Oct 2018:

Sandi at 05 Oct 2018:
The staff is excellent and very caring. The food is good too.

Ty at 05 Oct 2018:

Emillio at 05 Oct 2018:
The rooms are so big. I was able to bring many things from my father's house when he moved in. He loves it at Locust Grove.

Sue at 05 Oct 2018:

Jose at 05 Oct 2018:
My mother is at Locust Grove. She really enjoys the activities.

Carol at 05 Oct 2018:

Father at 05 Oct 2018:

Joe at 05 Oct 2018:
I have found every time I visit Locust Grove everyone is in a good mood. Residents seem very well taken care of.

Michael at 05 Oct 2018:
I'm really glad I found Locust Grove. The staff is wonderful with my mother. Her Dementia progressed to the point it was unsafe for her to be alone.

Frank at 05 Oct 2018:
My dad is really happy at Locust Grove.

Rita at 16 Sep 2018:
My mother has been there 2 years and I do think the services she receives are good. Management is respectful, accessible and responsive, and while I am usually not there when they eat, I can tell you they assist my mother in eating. They do her room clean and they do her clothes regularly, the community is well kept and when I call in, they don't tell me they'll have to check on her, they just can tell me right then and there.

Emma at 16 Sep 2018:
All of the people there are really nice. The Med Techs and the aides all treat mom with respect. Two people in particular stand out from the rest of the caregivers: Jim and Brandy have been especially nice with mom and they bring her her meds on a routine basis. I have eaten there myself. The quality and amount of food is quite good, and the dining staff treats the residents with respect. The activities are top-notch. Jo, the Director of Activities, she is just a sweetheart. She always tries to engage those who attend, and encourage those who don’t. I know the Maintenance guys have been extremely helpful and cooperative since my mother first moved in. Putting all that together, I think mom gets what she needs for the price we're paying. Overall, we're pleased.

Lois at 16 Sep 2018:
My cousin moved in back in 2015, February. They've been wonderful to her and I like what they do. I think the Management does a wonderful job, and I think she gets wonderful care. I've eaten there many times and I think the food is nice. Housekeeping and Maintenance do a nice job. I think the building is in excellent condition. They redid it, it's wonderful. Outside is always nice and neat and trim. I've recommended a lot of people go there. I think the whole operation is very well done, very nicely done. I am truly satisfied.

Thomas at 11 Sep 2018:
At a couple other places I looked I didn't like the fact there wasn't much space, the outdoor patio and all that, and we specifically liked the apartment style. It didn't look like one big hospital room, it actually had separate areas like an apartment so we thought that would be much better for him. We liked the apartment feel and even when our family comes to visit they say it's so much nicer than they expected because they didn't expect it to have an apartment look. When we dealt with Joan, she was great, and Christina was great, they made it pretty simple. We commented on the maintenance when we first came there, we noticed there was always somebody out in the area with the landscaping maintaining it. We thought they really took pride in their appearance even from the outside. Everything to me looks clean. We always like there's not a smell in there and everything seems clean. We think everything is kept very nice there. The caretakers communicate with him a lot and he likes that, he seems to have a connection with some of the staff.

Elaine at 16 Aug 2018:
The management team they have there are the very best. My mother has been there for almost five years and I think this is the best team they have had. The maintenance is excellent. When you go up there the place is manicured. When I go up there my mom's room is clean and the dining room is spotless every time I go in there. The care services are good. The nurses are really good and they always call me whenevr something may be wrong. For five years I've been going there and I've become friends with the people that work there, I get to know everybody. I feel like I am paying for what I am getting. They are really good and it's just one of the nicest places.

Louise at 07 Aug 2018:
The room sizes are emmense. "They even gave me their personal cell number and said if they can't be reached here then you call me on this." "It looks like you were walking into a hotel lobby." " Care staff has been very nice, on each shift they all come in and introduce themselves to the resident." " I left with a clear consious that she was going to be well taken care of."

Helen at 30 Jul 2018:
It's a wonderful place. She's doing really well. They're great, any time I need to call in the doctor or the visiting nurse, they get that arranged for me immediately. They keep her busy from 8am until it's time to go to sleep and she needs that. It's not just bingo, they do exercises, bingo, have entertainment come in, so they try to change it up as much as they possibly can. They are fabulous. They're always very responsive to any needs. They help me with anything I ask.

Charles at 23 Jul 2018:
The value is very good. Management has been pretty attentive to our needs. They've been keeping him engaged with activities so I am very pleased with that. My father's room always looks good and there has been no need for any maintenance work done. The caregivers have been very accessible and responsive. I don't have any complaints at this time.

June at 09 Jul 2018:
We have had nothing but praise for everyone we have come into contact with. They are very friendly and wonderful people. It is bright in the dining room. The light flows in so you can see everybody. The girls who bring you your food are very pleasant. I enjoyed my food when I ate with her. Everything seems to be in order. It is so fresh when you walk in there. My aunt feels very safe and comfortable there and is glad she made the move. She has been doing exercises which are very good. She has also gone to Bingo. Everything seems to be in order. I would absolutely recommend this community.

James at 08 Jul 2018:
Most everything was above average for his care and everything involved. I think the care staff is very attentive to the people that live there. They keep the grounds in great shape. My brother was pretty happy with the activities, they had movie times and Bingo days and spread things out. When he needed transportation he would let them know if he had an appointment a couple days in advance and when the time came for his appointments, they were right there and took him there and back. Overall he was happy with it.

Alice at 03 Jul 2018:
The housekeeping, pharmacy and everyone has just been on their toes and the care has been tremendous. I'd say the activities are very good, there's always something going on in the morning and in the afternoon. Housekeeping is good. It's kept up nicely in my mom's room. Transportation is always there and everything is always running smooth. It's been a wonderful experience for my mom.

Russell at 05 Jun 2018:
I can't compare it to other places but my brother’s taken care of and safe. If something were to happen, they would respond to him, so it's fine. I think all the staff there we've encountered has been very nice. When the caretakers come in to take care of him, they do well. It seems like they try to do a lot of stuff, my brother just doesn't participate. They do try to seem to fill the day. Overall, the building is excellent.

Leona at 05 Jun 2018:
They always have something going on and have games; they always try to do something. It's a very nice looking place; they do a nice job on it. If we had complaints, the management staff kind of worked with us pretty well so I don't see any issues there, nothing serious. They're doing the best they can and I think the food is fine. The preparation and way they present it is fine so I think they're doing OK. All in all, everything is up to dat and it works.

Joseph at 23 May 2018:
It seems like it is comparable to other places and the other places didn't seem as nice. I feel like the management is always personable. When I let them know something they always take the time to help out. They are very nice and always say hello and address us by name. My father-in-law loves the food. He always eats all of his food and never complains. The people that work food service are very nice. The activities are always appropriate and everybody seems to like them. The outside always looks nice and the inside is always clean. The caretakers are always so nice. I am there once a week and my husband is there once a week. They are always very kind to my father-in-law and talk to him. We are really happy with the facility.

Helen at 23 May 2018:
My mother seems to enjoy it. We did see the menu; it looks like a pretty decent menu. We were there on a weekend and saw someone out painting lines. It's fairly well kept. It sounds like she keeps fairly busy when she wants to be, so we are satisfied.

Florence at 23 May 2018:
I like the management very much. They listen to anything that I have to say. If I have any complaints they listen to everything and they fix it. They seem to have activities all the time and they really seem to try hard with activities. I just think that the maintenance people are so good. The guys that work outside keep the grounds beautiful. Anything that gets broken, they are right on it to fix it. I think they do a wonderful job

June at 29 Apr 2018:
It's an attractive building. The people are nice. The speed of food service is always fine, the people are great. The salads are green, the food is hot. My aunt's room is almost always spotless. It smells good and it's clean. The entire facility is well-maintained. I'm a nurse and I've helped patients from my hospital to go there, and in Locust Grove they recuperate much better. They're very well-hydrated there, a common problem elsewhere. The residents in Memory Care are doing better condition than many other places.

Thomas at 27 Apr 2018:
The value is exceptional. My father-in-law has been so selective all his life, but he is now eating foods he never ate before because the food is so appetizing. He has many choices on what to eat. His apartment is excellent. Laundry has been excellent. He is 94 and is in better health than the rest of the family. This facility is excellent.

Anna at 27 Apr 2018:
I am very pleased that I placed my sister in there. She seems to like it quite a bit. She is comfortable and gets very good care. Compared to other places that I had visited the value is good. She has a lovely apartment. Whenever I have had a question the management staff was very helpful. I see the schedule on the bulletin board and I think the activities director is very clever. She does a lot of different things and it seems like it is a lot of fun. She has used the maintenance service and those guys are terrific. The care staff is very kind and concerned. I have been to several and this is the best.

Loretta at 11 Apr 2018:
I have been extremely happy with everything and my mom calls it a resort. Joan, the nurse and I have had talks together that have reassured me regarding my mom's care. The food looks great. Her room is always clean. The facility is kept up really well. The staff is friendly, caring and attentive. They care about her. I have not heard anything negative about this facility.

Dolores at 11 Apr 2018:
I was working with a consultant and I was looking for a facility closer to my home than where my mother currently was and she needed a memory care unit. What I liked about Locust Grove was the similarity to the place she was before previously and their professionalism there, there's a receptionist desk and the executive director met me in a suit and tie, so all of those things were impressive to me. All the rooms look spotless to me. We ate with her on Easter Sunday and it was very, very nice. Everyone I've met has been very helpful, friendly and always responsive to my calls.

Norbert at 26 Mar 2018:
I'm very satisfied with the level of care we're getting. It's a good value. I like everything they do. The staff in Memory Care is great; I love them and respect them all. Chrissy who cleans is just great, we love her.

Mary at 07 Mar 2018:
I was there to feed my wife lunch every day and the food was very good. Debbie, from activities, upstairs always had something going. They had stuff going on all the time. The apartment was very clean and the beds were made all the time. Anytime I asked the maintenance staff to do something, John was there within an hour or two and he did it. The girls who worked there did a very good job. I never went over there and saw that my wife was wet or dirty. Any time I needed something over there, I would go over to one of the caregivers, and they would deliver what I needed.

Irene at 07 Mar 2018:
I have been happy with the services and accommodations. I haven't had any problems, I can get in touch with the management staff and they're there to talk with if I need them. She likes the food and the wait staff is friendly and nice. I think they do very well with activities and my mom likes the maintenance staff. The nursing staff is great and when you call them they are right on the ball.

Anne at 28 Feb 2018:
At the community, anytime we have a question we ask and we get an answer from management. My mother-in-law doesn't participate in the activities because she has a hard time hearing and seeing. But, they try to get her to participate. We have never had any problems with housekeeping or maintenance. Whenever I have a question for the techs they answer it. They are very good. Everything is great and we have never had a problem there. They take care of everything. It is a relief off our backs.

FamilyAssets Review at 2018-07-01:
FamilyAssets looked at 23 reviews and calculated that Locust Grove has a weighted rating of 4.713 which makes it the #1 ranked community within 25 miles of West Mifflin, Pennsylvania.