The Terrace at Mountain Creek

Dad has been at The Terrace at Mountain Creek for almost a week now, and he's doing fine. So far, everything has been wonderful. The staff seems to be extremely friendly and they seem to want to help and work with us to make things more comfortable for dad. Everything there is beautiful. The food is...

Dad has been at The Terrace at Mountain Creek for almost a week now, and he's doing fine. So far, everything has been wonderful. The staff seems to be extremely friendly and they seem to want to help and work with us to make things more comfortable for dad. Everything there is beautiful. The food is wonderful and dad is enjoying that because he's a big eater. He loves his room and he's happy with it. There's nothing we don't like. It is worth the value for the money.

My loved one was taken to hospice in the beginning of the month. I paid for the whole month although he passed in hospice. The woman I was supposed to speak with regarding a reimbursement was out of town for several weeks and I'm not pleased with that at all. She never got back to me. He was in me...

My loved one was taken to hospice in the beginning of the month. I paid for the whole month although he passed in hospice. The woman I was supposed to speak with regarding a reimbursement was out of town for several weeks and I'm not pleased with that at all. She never got back to me. He was in memory care, but was never interacted with or engaged in any activities. He pretty much just sat in a corner, didn't look at the TV or anything, I'm not pleased with that either. As we were moving to the hospice facility, away from the community, my sister (who had furnished his room at the terrace) said it was awful in there - as she was cleaning up his room. She said there was urine everywhere and it smelled bad. We were gone for weeks and no one was living in his room, but it still wasn't clean. I would tell others, "no way" with their memory care. Their regular facility might be okay as we didn't know much about that and it seemed to be okay, but memory care was not clean at all. It wasn't as expensive as the other the places, but I now see why. If he would have somehow survived hospice, it would not have been ideal. As far as the condition he was left in, I was glad he passed, rather than living in that condition. I would hate to see someone else in those conditions at The Terrace. I would never place another loved one there.

Our loved one absolutely loves the meals and dining service. They do not have much activities going on right now we think they are going through a staffing change, but when they did have them the residents would go out on weekly grocery trips, and to different restaurants. Our loved one does current...

Our loved one absolutely loves the meals and dining service. They do not have much activities going on right now we think they are going through a staffing change, but when they did have them the residents would go out on weekly grocery trips, and to different restaurants. Our loved one does currently enjoy playing card games and socializing. The value is worth every penny for that peace of mind and we would absolutely recommend this community to other families.

The Terrace at Mountain Creek is very nice. It's got beautiful surroundings and the staff and the people are very friendly. My brother's apartment has a little kitchenette and a sitting room with three windows. It's very bright when the sun shines in. The dining area is bright, clean, and stylish, t...

The Terrace at Mountain Creek is very nice. It's got beautiful surroundings and the staff and the people are very friendly. My brother's apartment has a little kitchenette and a sitting room with three windows. It's very bright when the sun shines in. The dining area is bright, clean, and stylish, too. It looks like a little cafe. It's got a little bar area where you can order food, then there's the fitness room, and the activity room. They have a physical fitness team that comes in each day. They have activities going on all week and several times a month. It's a wonderful value for the money and we could easily afford it.

[name removed] has been so helpful from day 1! We have had so many difficulties with trying to find affordable as well as stylish accommodations for my sister [name removed]. We are moving from Oklahoma with a schedule that is dictated by a bankruptcy hearing. But [name removed] promised she wou...

[name removed] has been so helpful from day 1! We have had so many difficulties with trying to find affordable as well as stylish accommodations for my sister [name removed]. We are moving from Oklahoma with a schedule that is dictated by a bankruptcy hearing. But [name removed] promised she would do everything in her power to make it work! She has been true to her word! She even convinced [name removed] to come when I could not get a solid commitment. Well done!

They have not been very communicative to us as far as returning our calls when we have a need. That's really the only issue that I've had. The facility itself is excellent. I'm very pleased with it and couldn't' task for a better building. As far as the care, we had some initial challenges and ...

They have not been very communicative to us as far as returning our calls when we have a need. That's really the only issue that I've had. The facility itself is excellent. I'm very pleased with it and couldn't' task for a better building. As far as the care, we had some initial challenges and are still working out a care plan for my loved one.