Springhouse Village Collierville TN

It was a great place to put your loved one. They were all very caring and they tried to help my loved one, although she couldn't understand that they were trying to help. But, everyone was willing to help and do anything she needed.

I toured The Langford of Collierville and it was a beautiful facility. The rooms were spacious and the staff seemed friendly. The community was very clean & brand new. We ultimately chose another community because my mother-in-law didn't qualify for The Langford after her assessment. The level of ca...

I toured The Langford of Collierville and it was a beautiful facility. The rooms were spacious and the staff seemed friendly. The community was very clean & brand new. We ultimately chose another community because my mother-in-law didn't qualify for The Langford after her assessment. The level of care she needed was too far advanced for what they had to offer.

As far as how they handle my loved one and the nursing staff, they are really good. I haven't been pleased with their handling of messages and follow ups regarding care for my loved one. I know it has a lot to do with new people coming in, shortages in the work force, and the inability to get peopl...

As far as how they handle my loved one and the nursing staff, they are really good. I haven't been pleased with their handling of messages and follow ups regarding care for my loved one. I know it has a lot to do with new people coming in, shortages in the work force, and the inability to get people in who are trained and motivated. There's not enough staff in key areas, which is a direct result of the environment we're in right now. Some of these things are beyond their control. The people who are good are also trying to take care of other stuff outside of their own responsibilities. The director is good and the nurses I deal with are great, but there are a few positions that don't follow up. I'm not saying that's the case for everyone there; but there have been a few things they were supposed to take care of that didn't get done. I have talked to them about it and it has improved so far.