New Haven Assisted Living & Memory Care (Bastrop) (Opening Early 2018)

So far, New Haven Assisted Living and Memory Care-Bastrop has been good. Like most facilities, there's never enough help, but the people they have working there are very kind and very attentive to my husband's needs. He feels that it's his home and so he's pretty comfortable there. The rooms are ver...

So far, New Haven Assisted Living and Memory Care-Bastrop has been good. Like most facilities, there's never enough help, but the people they have working there are very kind and very attentive to my husband's needs. He feels that it's his home and so he's pretty comfortable there. The rooms are very nice. They're roomy. He's got a queen sized bed, a recliner/lift chair, a nightstand, a little table by his chair, a large entertainment center with TV, then another recliner, a dresser, and another little table. They have windows and a bathroom. It has a shower and a seat in it and a cabinet for their supplies and stuff. My husband says the food is good. They have snacks and stuff that are always available. They also have someone that comes in and does sing alongs and special things for holidays.

I have prayed about this for so long. I took care of my mother and it got to where I could not do it any longer. When we walked in to New Haven it was like one big family. It felt like walking into moms living room, it was so comfortable. They have a living area, dining area, and kitchen and it just...

I have prayed about this for so long. I took care of my mother and it got to where I could not do it any longer. When we walked in to New Haven it was like one big family. It felt like walking into moms living room, it was so comfortable. They have a living area, dining area, and kitchen and it just felt very homey. I felt a sense of peace, everything was perfect so I did not have to go anywhere else. The thing I like about it the best is there is only 14 residents so it is a very small community and they consider each other brothers and sisters. There is a new activities director and I am anxious to see how that will work out. If we have had any issues they are resolved almost immediately. I would recommend them to others looking and actually already have.

I liked this community but the prices were on the higher side. They offered a good amount of care and amenities but it was just out of our range for our loved one. The tour was great.

The ladies who do the work and the care are very good, however the management was severely lacking. There was often only 2 ladies there for all the residents and we did not think that was adequate. There was also no director there at the time, and we are not sure of the reason. Due to the lack of st...

The ladies who do the work and the care are very good, however the management was severely lacking. There was often only 2 ladies there for all the residents and we did not think that was adequate. There was also no director there at the time, and we are not sure of the reason. Due to the lack of staff, they weren't able to get back to us ever. We would call and we would rarely get a call back.

My father was in New Haven Assisted Living and Memory Care - Bastrop. They have two buildings. He started in assisted living, and then before he left there he was in memory care. It started out pretty good for assisted living, and they said, "well, if he needs it, he'll go to memory care." I didn't ...

My father was in New Haven Assisted Living and Memory Care - Bastrop. They have two buildings. He started in assisted living, and then before he left there he was in memory care. It started out pretty good for assisted living, and they said, "well, if he needs it, he'll go to memory care." I didn't take the time to go look in the memory care area before COVID hit, but he got put in there right after COVID hit. We weren't allowed inside. All I could hear was the screams from inside, and so it was pretty much a nightmare. The police ended up being at that facility (not of my doing), but other families. That's how bad it was, it had to do with medication, but the food became a big issue as well. My father has a lot of digestive issues (as a lot of people do), and the medication was not given properly. Numerous trips to the E.R., and that's a pretty good summary of the horrible situation as it progressed and became worse after COVID. The amenities are excellent, that's the thing that sells the place. All are private rooms. There are no shared rooms that I know of. They usually don't allow couples, though that's already been posted on the Internet. It's questionable because some people don't want to be separated when they're older so they might work with people on that. They have a place on the outside that is covered. It has a screened porch, which was wonderful during COVID for me. They weren't even allowing them on the porch because of CDC guidelines, but that's in one of the buildings they were in process of doing. They did have an area where the residents could go out like in an enclosed area in memory care. Even the outside area and the patio area had a fence around it, so it kept the residents safe out there. They can soak in a little sun if it was a nice day. The windows let a little light come in there until COVID hit, and then it became a dungeon because the residents were freaking out, so were the families. So they closed that until they could get it under control with the stupid window visits. They had a high turnover, so it was very difficult for him to even get comfortable with any of the caregivers. That never changed in over a year's time, and before COVID even.

The staff at Newhaven Assisted Living-Bastrop is a center I highly recommend. The Administor, [name removed] has been awesome. She is very helpful with anything we ask. If she doesnt have the answer, she finds it. With Covid19 being the new normal, she has kept her residents healthy, active and...

The staff at Newhaven Assisted Living-Bastrop is a center I highly recommend. The Administor, [name removed] has been awesome. She is very helpful with anything we ask. If she doesnt have the answer, she finds it. With Covid19 being the new normal, she has kept her residents healthy, active and engaged. My father has been living here for almost 2yrs. The staff is exceptional in the care they give.