Independence Hill Assisted Living

Independence is a well maintained place. Everyone I’ve dealt with is kind, caring, and extremely helpful. All of the residence I’ve communicated with show joy and happiness. I’m proud to be a part of this great place keeping people comfortable, safe, and happy. 👍:-)

My mother-in-law is 93 and moved into Independence Hill on August 30th of this year. We are so impressed with the staff and their communication from Day 1. When we could not open a Spectrum account, they stepped up and included her in their account so she could access cable programs until we could w...

My mother-in-law is 93 and moved into Independence Hill on August 30th of this year. We are so impressed with the staff and their communication from Day 1. When we could not open a Spectrum account, they stepped up and included her in their account so she could access cable programs until we could work things out. This only took us a couple of days but they were there for us and we really appreciated it. Independence Hill is NOT a sign me up and forget about me place. All members of the staff and office staff continue to stop in and check in on my mother-in-law and communicate with us. This is very important and we couldn’t be happier! My mother-in-law tells us everyday how she is making new friends at her meals which by the way, she is enjoying the dining experience too. We want to thank you all for taking such good care of our mom. She is in good hands at Independence Hill and looking forward to all the fun activities you offer. Thank you.

Very rude staff very unwelcomed experience not friendly at all

This is not the place it once was. Many employees have left an I have been here two yrs plus with bone on bone issues needing help showering. There has been no problems ?I have always had female assistants helping me. All were very professional. This last week I had a new person, who rushed, did n...

This is not the place it once was. Many employees have left an I have been here two yrs plus with bone on bone issues needing help showering. There has been no problems ?I have always had female assistants helping me. All were very professional. This last week I had a new person, who rushed, did not follow directions. and as a result I almost fell. I reported the incident and said that I did not her to assist anymore. I was told ok. The next shower time I was told that it would be a male or her. I declined and requested a shower the next day. Ok I was told then the next day but it happened again. I refused again and rescheduled for Tomorrow I was told ok! Ditto for 5 days, several times each day, I am told ok and then same. thing over and over day and night. My daughter called and was told that I would be showered but each time the same thing occurred. The activities director here is very good, encourages the residents, always has a positive attitude.

My father has lived at Independence Hill for 7+ years and really likes it there. He enjoys playing bridge and the fun activities offered. The staff there are top notch. My father has recently mentioned, however, that the food quality has declined. He does not like that you can only subscribe to Spec...

My father has lived at Independence Hill for 7+ years and really likes it there. He enjoys playing bridge and the fun activities offered. The staff there are top notch. My father has recently mentioned, however, that the food quality has declined. He does not like that you can only subscribe to Spectrum for TV, internet and phone, no other service is allowed - he has had numerous problems with Spectrum overcharging him for movies and channels he added, without even realizing it because he was scrolling through the stations. It''s a great place to live and gives me comfort knowing he has great friends and can continue to live independently in such a fun environment.

Our family had an in person tour and this was actually the first community out of many we tour. It was a great experience, super nice. We had a family members previously live there so we already knew what to expect, however on the tour it just did not feel as nice as it seemed when our loved one liv...

Our family had an in person tour and this was actually the first community out of many we tour. It was a great experience, super nice. We had a family members previously live there so we already knew what to expect, however on the tour it just did not feel as nice as it seemed when our loved one lived there in previous years.