UPDATE 6/25/19: I registered a complaint with Texas Health and Human Services Commission. An inspector made an unannounced visit to Inspired Living on 6/13/2019 and wrote that “The surveyor determined that rules or regulations were violated. HHSC therefore, has the option to issue citations and may impose other sanctions, as appropriate.” My Mother lived at this facility for 6 months. The Call/Alert button was never reliable. Over the 6 months, I documented 29 conversations and emails with management about this problem. I was condescendingly told that we were not pushing the button correctly, and later that the out of town tech workers had come in and fixed the problem (this was reported to me at least 10 times). Response times when the system was working for CNAs could be as long as 45 minutes to 2 hours, or no response at all. Often, Mom’s private caregiver would have to hunt down a CNA. The Executive Director, Mario Gutierrez, often would say he would look into the reports regarding the response time, but we were never shown reports to back up their nonchalant lip service. While at this facility, my Mother’s leg was cut three times by staff not removing the foot rests from her wheelchair, and one of those cuts became infected from lack of nurses wound care. I would have to remind CNAs to do this which was met by sass and theatrical removal and throwing down of the foot rests. Mom was left unattended from 2:00 on a Saturday afternoon until Sunday morning with no one assisting my wheelchair-bound Mother to the toilet or to dinner or for bed that night for the entire duration. The Call/Alert button also did not work in the three times she fell at night, so she had to pull the comforter off the bed to sleep on the floor. The last time she fell, she suffered two fractures in her foot. The fall was not communicated to me or our private caregiver until I asked an LVN to look at her foot, and that was 11 hours after her fall. The night shift nurse had falsely reported that I had been contacted. No one suggested her foot be examined although she was unable to bear weight on her foot when transferring out of bed and to the toilet. The fracture was not discovered until we went to the ER. When the LVN called for an ambulance, she could not sit at her desk in the Nursing Station and speak with 911; she had to walk to a window and lean into that window for the 911 operator to hear her (another example of the WiFi based communication system being inadequate and unreliable). On the introduction tour, you are told that you can see your family member after the front desk receptionist has left for the night, but the staff does not respond to the front door or to repeated phone calls. There are many private caregivers with the residents here because the staff cannot adequately respond to the residents’ needs. They have been understaffed on a few occasions, but management denied they were understaffed because an Activity Director was present, but she is not licensed in nursing skills. When I went to pick up some of Mom’s things, a kind CNA suggested that I request a room where the Call/Alert button works, because it is a known fact that it didn’t work in an entire wing of the facility. I am happy that Mom made it out of this facility alive. She is now in a much better facility where their Call/Alert works, the response time is quick, they often anticipate her needs ahead of time, and the workers are kind and good spirited people willing to assist. Management is responsive, present, and pro-active. It is so refreshing to hear “How can we make things better today.” Good luck in your journey to find a caring and responsive environment for your loved one.