The Retreat at SunBrook

The Retreat at Sunbrook reached out to me before my tour. They followed up to make sure that I would be there and show up for my appointment, and I appreciated that. They let me tour the whole facility and they explained everything pretty thoroughly. Then they had brochures for me to go over. They w...

The Retreat at Sunbrook reached out to me before my tour. They followed up to make sure that I would be there and show up for my appointment, and I appreciated that. They let me tour the whole facility and they explained everything pretty thoroughly. Then they had brochures for me to go over. They were very attentive to what our individual needs were going to be so they could tailor what they could do for us. That place was extremely clean, especially the rooms, and the sample room was nice. They had a decent fridge and a microwave in it. It was a nice visit.

The Retreat at Sunbrook is gorgeous. My mom said that she thinks it looks extremely comfortable, very clean, and has beautiful scenery. And they take good care of the place. I don't know anything wrong with the place, and the staff who assisted me was outstanding. The maintenance is superb, the room...

The Retreat at Sunbrook is gorgeous. My mom said that she thinks it looks extremely comfortable, very clean, and has beautiful scenery. And they take good care of the place. I don't know anything wrong with the place, and the staff who assisted me was outstanding. The maintenance is superb, the rooms are super clean, they have 10-feet tall ceilings which make you feel like you're in a bigger place.

So far, I'm very happy with The Retreat at Sunbrook. I'm kind of leaning towards this one right now. It was open, clean, beautiful, and light. They had really nice staff. I saw residents out walking around and doing games together. It was just very refreshing compared to the other facilities. It see...

So far, I'm very happy with The Retreat at Sunbrook. I'm kind of leaning towards this one right now. It was open, clean, beautiful, and light. They had really nice staff. I saw residents out walking around and doing games together. It was just very refreshing compared to the other facilities. It seemed like it was really clean and really nice. The staff seemed really competent and very nice. The nurse was really sweet and enthusiastic about meeting us. She had a very friendly personality. I met their housecleaner, and she was nice too. I didn't try the food, but I saw the menu. It looked like there was quite a variety. They had a good variety. They had the salad bar, that I saw, and that looked really good.

The Retreat at Sunbrook seemed very clean and organized. They provided a good program for seniors. I was quite impressed. They have things going on all the time for individuals or groups or little tours to different places. It was a good variety. They have a little workout area, so they do some phys...

The Retreat at Sunbrook seemed very clean and organized. They provided a good program for seniors. I was quite impressed. They have things going on all the time for individuals or groups or little tours to different places. It was a good variety. They have a little workout area, so they do some physical activity, too. They have some workout equipment. They have a room that they show for visitors, and it was very nice. It was properly arranged and very aesthetic. I like the size of the bedroom. They just have one-bedroom apartments and studios there. They have a nice courtyard, which is very pleasant and it's large. They even have a couple of game activities that are out there, like shuffleboard and so forth that people could play. It seems to be very family-friendly where they encourage you to have visitors and you can use those facilities. They have a separate dining room, which you can reserve for family. The assistant manager took me around and he was very knowledgeable and very good and can answer questions.

They were very attentive and asked good questions so as to know how best to answer our needs and wants for our Mom. Very helpful and caring for our particular situation. Especially good under very different circumstances as we are all facing now,

READ THE CONTRACT CAREFULLY: I would like to suggest a contract revision is in order. It is not possible for Enhanced Care residents to know the specific date they will die. At the time of their passing their family is working through loss and funeral arrangements yet The Retreat at Sunbrook cho...

READ THE CONTRACT CAREFULLY: I would like to suggest a contract revision is in order. It is not possible for Enhanced Care residents to know the specific date they will die. At the time of their passing their family is working through loss and funeral arrangements yet The Retreat at Sunbrook chooses to penalize them financially. The Retreat at Sunbrook treats Enhanced Care residents the same as independent and assisted living residents who are capable of giving a 30 day move out notice. The family is charged for services not received sometimes for a entire month even if they pass not he 1st of the month. The room rental/utilities, CNA staff, food/beverage and Activity Director personnel are all services that make up the $4,425 per month charge. Most Enhanced Care Residents are there for end of life care and eventually Hospice. Requiring their family to prepare a 30 day notice even though the resident has been on Hospice for several months does not seem to be a compassionate or professional approach. In our case, not honoring verbal Management promises also is not professional. I believe that it would be acceptable to require the family of an Enhanced Care resident to pay rent for a reasonable number of days beyond their date of death. Such time would allow for cleaning and repairs for the new resident. In our case, there was a waiting list for Enhanced Care and unfortunately the policies of The Retreat at Sunbrook forces those on the waiting list to wait sometimes a month from the time there is a vacancy before they can move into Enhanced Care. OUR CAUTION IS READ THE ENHANCED CARE CONTRACT YOU ARE ABOUT TO SIGN AND ASK QUESTIONS. IF SOMETHING IS PROMISED TO YOU VERBALLY, REQUIRE IT BE PUT INTO WRITING AND SIGNED BY MANAGEMENT THEN PLACED IN YOUR FILE. Not doing so will be a costly mistake if your over one should pass the first week of the month.