Manchester Lakes Senior Apartments

Manchester Lakes has two different buildings; building 1 and building 2. As far as activities, some of the ladies in building 2 have a committee where they have Saturday morning coffee downstairs. They also have bingo on Tuesdays and occasionally on Fridays. There's another lady who does meal prepar...

Manchester Lakes has two different buildings; building 1 and building 2. As far as activities, some of the ladies in building 2 have a committee where they have Saturday morning coffee downstairs. They also have bingo on Tuesdays and occasionally on Fridays. There's another lady who does meal preparation and I’m unsure if she sells them to those who are less mobile; but she goes door to door with a wagon full of pre-made meals. When we first got here there were only two maintenance people. We had an issue with heating, and the water being turned off without notice. It does come back on, but this happens several times where it’s shut off. It took them a while to fix the air conditioning when it was hot out. The residents were complaining and Manchester in return said that THEY turn it on during a certain time. I didn't understand that. How can they control that, when I pay the electricity bill? When it comes to repairs, the boards on my patio are warped and nails are coming out. I’ve put in several requests, but they just close the ticket and say it’s completed without coming by to look at it. The same thing happened with a toilet issue I had. The toilet wobbles and moves when you sit down on it. The maintenance man came by and tightened it, but it’s still not secure. And again, the same issue with my drain. They never came by, so I had to buy something and fix it myself. When I first got here I heard from other residents that maintenance doesn't do what they’re supposed to. They’re short staffed, so they close tickets without fixing your problem. Because of that, you have to keep resubmitting requests and hope that they will get to you. When we first moved in, there was a flood on the first floor by the elevator. When you stepped out of the elevator, there was a puddle of water. It was a resident who set up precautions and let others know to be careful when exiting the elevator. He stood there and warned people as they came down. He also took the initiative to try and mop, as the water was sprawled across the floor. Maintenance took a long time to get there, the water was there for a while - and they didn’t set up any cones or signs. We’re also supposed to be living in a secure building with locked doors. The lock on one of the side doors doesn’t work; anyone can walk in at anytime and go wherever they want to go. The front door is kind of weird, I don't understand the system. It has a call box, but we have no speaker in our rooms and no call box information. It needs to be replaced, because half of the time it doesn't work. It often sets off an alarm when visitors come and try to call someone. Once the alarm is on, you’re unable to get into the building unless you can turn it off. I went out over the weekend and a resident (who was in a wheelchair) was locked out. The alarm was going off and there were people sitting in the lobby who did not attempt to help her. When they take prospects on tours, they show them building 1. Building 1 is cleaner because that's where the leasing office is and maintenance is done quicker in that building. It’s supposed to be the “better” building, as it has a lot of upgrades. The residents in building 1 have granite countertops, wood floors, and newer appliances; whereas building 2 doesn’t have those things. The fridge in building 2 is small, so you can’t hold much in there at one time and there’s no microwave, you have to bring your own. Building 2 is kind of just…there. A building 1 resident probably has a better experience, with more activities and an overall better quality of life. They don’t provide any housekeeping services for us. I have seen nurses who are independently hired to come in and help those with mobility issues do housework and other things. The dryers don't work that well in the laundry room down the hall. It costs [price removed] for once cycle of drying, and you have to do at least 3 cycles for your clothes to be fully dry. The washing machine works just fine. When I first moved in, the lady told me that they don’t enforce any age restrictions for their residents. She said 60% of residents are 55+ and 40% are others, who have met “qualifications". I haven't heard any complaints about the younger residents causing problems, they kind of just keep to themselves. Manchester Lakes just went up on their rent. Because of that, a lot of older residents are moving out. They feel like they’re already not receiving services, and there's no improvement in building 2. There’s also no 24/7 staff. The leasing office is open Tuesday-Saturday, and closed Sunday-Monday. The leasing office isn't very responsive either, the phone rings and rings. I understand that there are only two people there and they’ve just hired a new girl, so maybe they will get better. The new girl was around the other day and introduced herself to a few residents. They all began voicing their concerns and sharing their complaints with her; and she said she’d let the office know. But as a new person, she is already being bombarded by the issues in building 2.

I went to see Manchester Lakes Senior Apartments about 2 weeks ago and I toured their independent living. They had things for the residents to do and they had a place for the visiting families in case you don't have enough room in your apartment. They had little rooms where you could play checkers, ...

I went to see Manchester Lakes Senior Apartments about 2 weeks ago and I toured their independent living. They had things for the residents to do and they had a place for the visiting families in case you don't have enough room in your apartment. They had little rooms where you could play checkers, cards, and stuff like that too. It's pretty good and it had all I wanted. The rooms were great and the staff was pretty good too but I guess it's just my preference and how I feel about it. Everything is fine but it's just not to my style and taste.

Manchester Lakes Senior Apartments was very nice and very clean. The person that I worked with, Bianca, was very knowledgeable, and answered all of my questions. She took me to see the one-bedroom and two-bedroom. They were very nice. The one-bedroom was a little small, but the two-bedroom would be ...

Manchester Lakes Senior Apartments was very nice and very clean. The person that I worked with, Bianca, was very knowledgeable, and answered all of my questions. She took me to see the one-bedroom and two-bedroom. They were very nice. The one-bedroom was a little small, but the two-bedroom would be perfect for me because I have a caregiver. That would be wonderful in case they may have to spend the night to help me, something like that. The upkeep of the building was very nice, and the maintenance was very nice. I was able to see them in action. They were helping people as well as delivering furniture. It was just a wonderful experience. I did see their dining area. It was very nice, large, and very clean, but I did not get a chance to eat their food. I did notice that they had a baby grand piano in the lobby, which I'm sure they would put to good use. Right now, I am in the shelter, and I was granted to be eligible for the emergency housing voucher. So, I'm waiting to hear back from them, and once I do, I would love to move into Manchester Lakes Senior Apartments.

I toured Manchester Lakes Senior Apartments. They showed me a one-bedroom apartment. I found the parking to be a little bit further than the building, so it's hard to walk with your grocery bags. Everything else was good. The people were nice, even the residents that live there. I got to see some, a...

I toured Manchester Lakes Senior Apartments. They showed me a one-bedroom apartment. I found the parking to be a little bit further than the building, so it's hard to walk with your grocery bags. Everything else was good. The people were nice, even the residents that live there. I got to see some, and they were very nice. The property is very nice. I saw the main lobby, but that was the only thing where people were sitting; I didn't see anything else. No one explained any of the activities if they had any. It was very clean. It was very welcoming, and it was nice. The second time when I visited it, I noticed that they had some issues with the service orders being completed. It was a very cold, snowy day, and people were looking for their heat to be repaired. They were complaining. They went through a big transformation. They have new staff and some of the staff is temporary covering the property.

The units at Manchester Lakes Senior Apartments were upgraded and they seemed accommodating. They had an onsite mini grocery store, which I thought was good since it was a senior place, they wouldn't have to go far to go shopping. It was two levels, I believe. The units were on 2 levels, first and s...

The units at Manchester Lakes Senior Apartments were upgraded and they seemed accommodating. They had an onsite mini grocery store, which I thought was good since it was a senior place, they wouldn't have to go far to go shopping. It was two levels, I believe. The units were on 2 levels, first and second, so it wasn't a lot of climbing if one had to when the elevators broke down, so I liked that. They had a reading area with books and stuff. I didn't see much but I think they do some activities. The staff mentioned it but I didn't get a whole lot of details on that. My dad is self-sufficient, it was just really him having a place, so we looked at independent living. The actual units were upgraded but she said they hadn't finished all of them. Another building wasn't upgraded, but there were ones where their offices were being upgraded. The units have countertops and nice-sized cabinets. It was painted and they had hardwood floors, I believe, and carpet in the bedrooms. When I went, it was in the morning, it didn't seem busy. I was asking because a young person was waiting to be seen with her family and that's what made me inquire about the demographics. That's when she said it was no longer just a senior living environment. I don't know how that would make you feel. If you feel like you're amongst your peers, that's a different kind of living. I would be concerned about younger people there, that maybe they're going to be partying and be loud. Just some of the stereotypes for younger people living among seniors. I'd like to know what are the considerations and what are the rules with that.

I think the overall community of Manchester Lakes Senior Apartments was very beautiful. It was well-kept and the staff was very informed, not just about the current facility, but even about the community. So, I felt very connected. It had a lot of community-based engagement with the facility. The di...

I think the overall community of Manchester Lakes Senior Apartments was very beautiful. It was well-kept and the staff was very informed, not just about the current facility, but even about the community. So, I felt very connected. It had a lot of community-based engagement with the facility. The dining area was nice and stylish, too. The decor was very acceptable and pleasing. The outdoor spaces were very well kept. There were a lot of places with seating, but because of COVID, some of the common space areas had been minimized with social distancing.