Hilltop

We were guests at this community Holiday Celebration on Saturday with a friend and we had such a great time. The staff were all involved with the residents and all residents and from what I could tell everyone who was in attendance had a great time. The food was amazing and even gave us so much we c...

We were guests at this community Holiday Celebration on Saturday with a friend and we had such a great time. The staff were all involved with the residents and all residents and from what I could tell everyone who was in attendance had a great time. The food was amazing and even gave us so much we couldn’t eat it all. We are excited to come back for the next event.

I have been to this facility several times to visit a family member. They appear short staffed each time I am there; caregivers are often absent or occupied with other duties. During a recent visit, the person at the front desk paid little attention to our arrival (someone else let us in) and when s...

I have been to this facility several times to visit a family member. They appear short staffed each time I am there; caregivers are often absent or occupied with other duties. During a recent visit, the person at the front desk paid little attention to our arrival (someone else let us in) and when she did, she acted a bit irritated at the interruption. The sign-in book and visitor tracking process are a mess, DSS inspection reports are dismal, particularly with regard to tracking medication and care, and I have yet to see an inspection report posted during any of my visits. At one point, there were things piled in the bathtub which did not appear to have been used recently. There are several activities listed on the calendar. Overall, I would recommend looking elsewhere, if possible.

We went to look at Hilltop and talked with the admissions lady. She was very good at showing us all the different wings, the dining facility, and the facility as a whole. The outdoor facility is paved and easy to get around. It's enclosed, so there's no chance of anybody escaping from the memory car...

We went to look at Hilltop and talked with the admissions lady. She was very good at showing us all the different wings, the dining facility, and the facility as a whole. The outdoor facility is paved and easy to get around. It's enclosed, so there's no chance of anybody escaping from the memory care section. There seemed to be a second outdoor area, and they had a place where you could pot some plants if you wanted to, so that was very nice. The staff members that I met were very personable and nice. The facility was very nice, clean, and had nice wide halls.

The people in charge and the caregivers are just so helpful, anytime we have questions no matter how specific, they are always there to help out and answer anything.

This community was nice; however, it is off a major highway.

The memory care at Hilltop is a locked facility and we were extremely impressed with the level of contact they have with their residents. They're very hands-on. When you walked in the door, it felt like home. It has a very, very relaxed atmosphere and I found that the employees truly loved their res...

The memory care at Hilltop is a locked facility and we were extremely impressed with the level of contact they have with their residents. They're very hands-on. When you walked in the door, it felt like home. It has a very, very relaxed atmosphere and I found that the employees truly loved their residents. I didn't always feel that in some of the other ones we went into. It had a very homey feel and they put in a lot more hours than they're getting paid to put in. So, it would seem to fit our father better than the other places we had seen. The place was spotless. They have single occupancy and double occupancy rooms available. They gave us a tour back in the kitchen where I met the people that cook the meals, and no place has ever taken us back there. They have several different food and dining areas. The memory care residents have their own dining area as opposed to the rest of the home, but it was adequate, comfortable, and decorated nicely. My experience with the staff has been wonderful. They have been in contact with us several times to make sure we had all the information we needed and what questions we might have and that sort of thing, as opposed to other ones that we went to that I've not heard from. They are very attentive to their residents and the family of the residents, very understanding, very caring, and they seem to know what they're doing in this facility.