HEARTIS | BROOKFIELD

My mother has been at Heartis since, Jan 2023. Her care has been phenomenal! Leanne in Marketing was my first contact with Heartis Brookfield. She took time aside from my tour to talk to me and share her personal experience and understanding of the transition for my mother. The Generations Manager [...

My mother has been at Heartis since, Jan 2023. Her care has been phenomenal! Leanne in Marketing was my first contact with Heartis Brookfield. She took time aside from my tour to talk to me and share her personal experience and understanding of the transition for my mother. The Generations Manager [name removed] truly LOVES her residents and makes sure ALL caregivers provide excellent care. [name removed] knows my mom's history and updates me often. [name removed] considers the residents as family and provides any care needed along with her role as manager. Never hesitates to help! She takes the time to sit and talk with my mom. They all know me by first name and I am always welcomed. I toured 8 memory care facilities prior to coming to Heartis Brookfield. None compare to the cleanliness, care, and compassion. Even when she was hospitalized staff came to visit. They go above and beyond not because they have to, but because they love what they do. Thank you Generations [name removed], [name removed], and Caregivers!!!

My husband has been a resident since May 2023. Prior to coming to Heartis Village, he resided at a different memory care unit for 9 mo. and were so turned off by the care or should I say lack of care. I decided to look for a better facility for my husband. I toured 3 and decided on Heartis. I found ...

My husband has been a resident since May 2023. Prior to coming to Heartis Village, he resided at a different memory care unit for 9 mo. and were so turned off by the care or should I say lack of care. I decided to look for a better facility for my husband. I toured 3 and decided on Heartis. I found the executive administrators to be friendly , kind, empathetic, transparent and very professional. The staff is attentive, very caring, so kind to their residents. All residents are treated with respect. I see hugs and an occasional kiss given to residents. I also want to mention the activities people and the amazing job they do to keep the residents active and involved. The meals are amazing, and the Chef comes out to ask the residents if they enjoyed their meal. And thanks to Maintenance and housekeeping everything is well maintained and clean. I am so pleased and happy that I found Heartis Village for my dear husband of 45 years.

Today's tour was absolutely tip-top. Heartis looks beautiful and the staff people we happened to encounter all seemed pleasant, upbeat, and all that a resident could hope to have in their staff. Because we have no nearby family, if we have any sense that either one (or both) of us needs assistance,...

Today's tour was absolutely tip-top. Heartis looks beautiful and the staff people we happened to encounter all seemed pleasant, upbeat, and all that a resident could hope to have in their staff. Because we have no nearby family, if we have any sense that either one (or both) of us needs assistance, I know exactly whom I am coming to see. Thank you for the big-time investment you made and again, thanks to you, I now feel we can get nice care when the day comes.

We have been so pleased with our experience at Heartis Village - Brookfield. They have provided a true community for our mom (and peace of mind for us), knowing she is truly cared for and respected by the staff. The team provides so many opportunities for the residents to gather and participate in a...

We have been so pleased with our experience at Heartis Village - Brookfield. They have provided a true community for our mom (and peace of mind for us), knowing she is truly cared for and respected by the staff. The team provides so many opportunities for the residents to gather and participate in activities and to our delight - our mom participates with enthusiasm! I highly recommend this loving community.

I assisted a friend to find emergency placement/respite when she was unable to be by herself and in-home care was unable to meet her 24 hour/day care needs. I toured one day, and they helped placement occur the very next day. This quick turn around is challenging, but the Heartis Team stepped up to...

I assisted a friend to find emergency placement/respite when she was unable to be by herself and in-home care was unable to meet her 24 hour/day care needs. I toured one day, and they helped placement occur the very next day. This quick turn around is challenging, but the Heartis Team stepped up to assess and assist with very timely coordination and admission. While she was only planning to stay a couple weeks, she decided she was comfortable, and there were many things she would no longer need to worry about if she lived at Heartis. She is moving to her permanent one-bedroom apartment and bringing everything she wants from her house to make her Heartis HOME next week. She has also developed a few new friends .. another bonus! No Place is Perfect, but Heartis has come close.

Our dad moved in [date removed]. Although we were unsure what to expect, the whole experience turned out to be more than we ever expected.The staff has been so good in their level of care and compassion, especially [name removed]. The communication has been very thorough and has helped us guide our ...

Our dad moved in [date removed]. Although we were unsure what to expect, the whole experience turned out to be more than we ever expected.The staff has been so good in their level of care and compassion, especially [name removed]. The communication has been very thorough and has helped us guide our way through this journey. We are all very happy with the choice we made to move into Heartis.