I spent considerable time talking to Eric on the phone explaining the situation with my dad who is facing major health issues. Stressed that my dad is resistant to accepting care and that I am the point of contact, not him. A meeting was set for Eric with my dad after much convincing my dad to do this. Two minutes before Eric was to show up at my dad's, he called my dad (not me) to tell him he wasn't going to make it. They rescheduled. I am the keeper of all the appointments for my dad. I did not feel heard. My dad was anxious about the appointment and he cancelled last minute. He cancelled directly with my dad and set an appointment with my dad after I stressed that I was the primary point of contact. I canceled the future appointment that was set. We are getting care elsewhere.