Without getting into too much detail, my recommendation on this franchised agency is not a pleasant experience. Their work ethic (company) from co owner James Davis who “plays aides against each other” to manipulate the staff against families. I had one aide who stated James was a “weirdo“ and tried to “appeal to her” in an inappropriate manner. His staff places added stress on families by not sending trained aides. It’s almost like the movie “Stepford Wives” but they are ‘aides’ who are played against families making them feel uncomfortable. I’ve had heard disturbing stories of how they treat families from their staff. This made me feel very uncomfortable so I had to ask our insurance to find another agency. Beware: they appear to show compassion in the beginning however it’s all smoke and mirrors. Do not place you’re loved one with this company as they are totally dishonest and can cause stress and drama for your family.