While many of the nursing staff and therapy staff were wonderful and extremely helpful, the overall experience was very disappointing. Our major concerns were the lack of communication and information, and low staff ratio especially during dining and at night.

This place needs to be shut down and sued for malpractice. My 80 year old mother ended up here after falling at home, breaking her hip, and having surgery done in the hospital. She stayed two weeks. She was not given exercises, nothing was done to rehab her. They left her unattended and as a result,...

This place needs to be shut down and sued for malpractice. My 80 year old mother ended up here after falling at home, breaking her hip, and having surgery done in the hospital. She stayed two weeks. She was not given exercises, nothing was done to rehab her. They left her unattended and as a result, she fell in her room and nobody realized it and took action. Finally, she was completely neglected, her vital signs deteriorated, and she had to be readmitted to the ER and ICU of the hospital. Upon admittance, no information was given to the ER of her condition, and because my mother was incoherent, nobody in the ER knew what was wrong with her.

I''m not sure what to make of many of the other comments, as our experience was very different from theirs. All I can say is what we experienced. This is the third time that my mother has been to Regency Health and Rehabilitation Center for physical and occupational therapy rehabilitation after bei...

I''m not sure what to make of many of the other comments, as our experience was very different from theirs. All I can say is what we experienced. This is the third time that my mother has been to Regency Health and Rehabilitation Center for physical and occupational therapy rehabilitation after being in the hospital. We are very happy with the facility and staff The staff have always been cheerful, professional and conscientious. This includes the CNA, Nurse, Dr and PT / OT therapists. My mother''s physical rehabilitation progress has been good each time. She was awakened and dressed each day, bathed and kept clean. I do not know the actual staff to patient ratio, but based on what I have seen, I think the care giver to patient ratio is on the order of 1 to 8-10. This doesn''t include the behind the scenes folks, like the cooking staff. The staff does not hand feed residents, but this was not a problem as my mom could feed herself, and they did at least encourage her to eat. The food was placed within her reach and was prentable and edible. She was taken to the dining facility for most meals. The staff brought snacks at least twice a day between meals. The staff answered our questions and worked with us when mom had an outside appointment to see that she was safely delivered and picked up on time (we met her at the appoinment). The facilities are clean, attractive and in good condition. We would use the faility again.

I would not send a dog to this place. I have a family friend there for rehab and have had to check on her constantly, because her husband is out of town. From the first time she arrive for rehab from a knee replacement it has been terrible. They don''t follow doctors orders for the knee machine to b...

I would not send a dog to this place. I have a family friend there for rehab and have had to check on her constantly, because her husband is out of town. From the first time she arrive for rehab from a knee replacement it has been terrible. They don''t follow doctors orders for the knee machine to be on her knee. The only time it was put on her knee is when I was there helping put it on. She waited and more than an hour to have someone assist her to the bathroom then was told to pee in the bed. The room was not cleaned, food was served cold, no one was at the nurse station at night. I had to clean the room for her and the sheets were not changed in 4 days, she had to asked a nurse to change them. I had to take her clothes and wash them, because she missed laundry day. They are extremely disorganized. They did not check to see if her ice was put on regularly. The nurse was called 4 times the first day to get her pain medication then brought in every pill but the pain med. They have no cleaning people working there and one nurse to serve 25 patients. I have called every agency to report this place. I feel for the long term patients who have no family to look over them. I could go on put it would take pages to state all the issues this place has for patients care.