The Terraces Of Phoenix

THIS PLACE IS A DEATH TRAP. THE REHABILITATION CENTER AT THIS FACILITY IS A DEATH TRAP!!!!! The medical staff routinely ignore patients and do not provide them with required medications. They also do nothing to help the patient succeed at physical rehab. Plus their egos are so bad, they will risk patients health and safety over it. The administration staff will go out of their way to lie to patients and their families, and then extort as much money from patients insurance as possible. THIS PLACE IS A DEATH TRAP. PROTECT THE ONES YOU LOVE, DO NOT LET THEM SET FOOT AT THIS FACILITY, OR THEY MAY NEVER RECOVER.

My Mom lived in independent living at the Terraces for 10 years. For the most part, she was very happy. She had a nice apartment, lots of friends, was active and enjoyed living there. After she died, I discovered 2 serious issues. Firstly, all of her good jewelry was completely gone. All that was left was her costume jewelry. Whoever took it, had time to go through it and steal all the expensive stuff. Mom never had guests in her apartment, but did have a few aides, all of whom I knew and were from reputable companies (ie visiting angels). Otherwise, it was the Terraces staff that had access. I'm not accusing them, but I wish we had kept her expensive jewelry under lock. Additionally, Mom developed dementia which was bad enough that she turned over her checking account to me. She couldn't even remember how to write a check. The management at the Terraces were aware of her deteriorating status and had recommended we put her in assisted living a few months before her death. At about that time, they got her to sign an agreement to pay their non-profit (which helps people who can't afford to pay, so the Terraces gets their money) $50,000 at the time of her death!! She couldn't write them a check so they had her sign a promissory note! I found the agreement soon before she died and she had no memory of it and didn't want to give it to them. I hired a lawyer but the Terraces fought back with their lawyers and, unfortunately, I didn't pursue it any further due to escalating legal costs. I feel they took great advantage of her. Beware.