Meg Thank you for not going with the “status quo” and taking the additional step and following up with Dr Choski to ensure my Mother gets the necessary blood tests and X-rays. I appreciate you taking an interest in her well-being - you are an asset to the patients particularly our “team” re...

Meg Thank you for not going with the “status quo” and taking the additional step and following up with Dr Choski to ensure my Mother gets the necessary blood tests and X-rays. I appreciate you taking an interest in her well-being - you are an asset to the patients particularly our “team” regards to her care while at the Winter Garden Facility. ⭐️✨💫🌟you are Stellar!!!! Gigi thank you for following up tonight with Mums BP

My father just passed away and I have no complaints regarding nurses and housekeeping staff were very nice to my father. Yet as far as people in higher positions they do not seem to be working up to standards. After facing them in person yesterday 12 days after my father''s passing, my brother and ...

My father just passed away and I have no complaints regarding nurses and housekeeping staff were very nice to my father. Yet as far as people in higher positions they do not seem to be working up to standards. After facing them in person yesterday 12 days after my father''s passing, my brother and I did not hear a single word of condolences infact we were there to inquire why funeral home has not yet received a signed death certificate with a cause of death. I heard not one apology and social services was instructing me on what steps to take like calling them back and such. I questioned him why when this is their responsibility to make sure this gets done . Still today funeral home has not received anything. Not ea call from Nursing home or doctor .

Excellent security, very clean, extremely helpful staff.

I was feeling generous by giving this facility a 3 star rating. I was there after breaking a hip, which was replaced, and fracturing a shoulder in a nasty fall. I’ll go over the positives first. The physical and occupational therapists were top notch with the exception of the one who was there on ...

I was feeling generous by giving this facility a 3 star rating. I was there after breaking a hip, which was replaced, and fracturing a shoulder in a nasty fall. I’ll go over the positives first. The physical and occupational therapists were top notch with the exception of the one who was there on the weekend. All he wanted to do was move my legs while I stayed in bed. I nearly had to beg him to get me up and walking. Jennifer, Hazel, Debra and Evelyn were both very good and very responsive. They pushed me when I needed pushing but always listened to me. Two of my regular CNAs were very good. Jackie and Rose. Polite, knowledgeable and caring. Cassandra, one of the nurses was also excellent. Always happy, never made me feel as if I was a burden and did what she said she was going to do. Priscilla in Dietary was also very good, although she’s hampered by a total lack of any system that would make her job and the patients’ mealtime better. Her staff almost never got a meal order correct, even though I was there for a month and despite the fact that my preferences were clearly marked on the computer generated slip that accompanied my meals. Most meals arrived ice cold. Meg, one of the nurses was also very nice and caring. The weekend CNAs and the ones that filled in when the regular ones were off were something else. I feel sorry for any patient who is actually sick. I had to tell every single one not to lift me on the side that had the fractured shoulder. Sone of them stared at me once they took my blankets off as if they wanted me to get out of bed myself. If I could get out of bed myself, I wouldn’t be there. Many of them lacked basic English. I could not get most of them to get my electric toothbrush to me or brush my hair after a shower. My first week there, I called for help at 11:00 at night and it was an hour and 15 minutes before anyone showed up. Several times when either myself or my roommate called at night, one of the CNAs would come in, turn on the very bright overhead lights, which was unnecessary and disruptive. Communication with Social Services was terrible. On the day I was released, paperwork was not completed, necessary injections were not provided for me to take home, they gave the medical supply company an incorrect phone number for me, resulting in nearly 4 hours of driving back and forth. Their attitude came across as lackadaisical at best. Many of the staff seemed to be able to do one thing and one thing only. I had to ask 4 people to please remove some flowers that I had received because they were dying and quite honestly, it was depressing. 4 staff people! If you asked for a glass of water to take your meds with, it was hit or miss depending on which nurse you got. One nurse opened the package that held my blood thinner injection WITH THE FORK THAT I HAD JUST EATEN BREAKFAST WITH! I tried to focus on the positive while I was there. I think many of the issues that I encountered were due to poor or non-existent communication and a severe staffing issue. I’m thankful for the care I received from the therapists and my regular CNAs.