My Mother was put into Symphony from Hospital at 8:00 pm on a Sunday night. Really dumped. We were greeted by a lady, who explained their rules. when we asked about diabetes classes, On food, management of insulin since she just found out she was, she said of course. 1. My Mom was there for 5 weeks and never had a class about anything. When asked, no one knew. 2. She had only 2 showers/baths while there for 5 weeks. When confronted head nurse, she showed me in the book that it was done. Someone wrote that she had it. In fact, the 2 days a week shower were all marked she did. Someone lied. She seemed to believe my Mom did, I asked really, you think I would say that if she did. Nothing changed. 3. She was diabetic & they fed her anything making that spike, which gave her too much insulin. By the way she has no problem with diabetes now. 4. The Social services women, came and wanted my Mom to sign a paper. Mom asked what it was? She said nothing important. Mom said my son will be her in 20 minutes and he could read it. SS person said, oh no I have to keep this one in my possession at all time. RED FLAG Later that day SS sent an aid in and said to Mom, I need you to sign these, Mom said what is it? Aide said nothing important, just so I can get you supplies. GUESS WHAT, SS sent aide to get Mom to sign it. TRICKY LIES 5. SS called & she left me a message about they were releasing my Mom. I was in Mexico so I called my brother which called for 3 days, LM & never received a call back. He also was there those days, no one knew nothing. LIES 6. When I got back, I called, she told me that I need to come pick up Mom. I asked why she never called my brother back? She didn’t say anything. I asked who signed the release papers? SS said your Mom. I said oh those papers you tricked my Mom into signing. SS said nothing. I said my Mom wants to take metforman instead of insulin. The nurse should of weened her off insulin to metforman. We can’t do this at home in case it goes wrong. Also we never had a class to manage diabetes or she doesn’t even no how to check blood or give herself a shot. SS said we will show her on the way out. 7. We appealed release, never did get what she needed, was treated by workers terribly. Still no showers. 8. Symphony didn’t have her medicine for 3 days of being there, blamed pharmacy. I went and got some. 9. Doctors from there without knowing my Mom changed her meds, dropped some without Mom’s Doctors advice. We didn’t need their Doctors, she was seeing her own still. Our Doctors were very upset. 10. Bless some of the kind nurses, but others will get their paybacks. 11. Nurses are assigned to 20 or more patients to take care of. It doesn’t work to well. 12. If your Mom’s family are not involved, then she will die laying in her bed. Your there for PT. 13. God Bless all the PHysical Therapist at Symphony. This is their only asset that is any good & they are awesome!!! 14. I would give a -1 rating but can’t. I also would never recommend this place to NO one... Upscale rehab??? No way.