It came time for my sweet little Mother to go into a nursing home after living with me for 3 years. It broke my heart to do it. But it’s only the third day and both my Mother and I are so pleased. Mom would rather be at home, of course. But she is adjusting very well so far. And a lot sooner than ...

It came time for my sweet little Mother to go into a nursing home after living with me for 3 years. It broke my heart to do it. But it’s only the third day and both my Mother and I are so pleased. Mom would rather be at home, of course. But she is adjusting very well so far. And a lot sooner than I expected. The first day/night was hard on her and I left there feeling like this wasn’t going to work. And that I was a horrible daughter. But the next day she was so much better. This started with my first call. The receptionist Sarah is so friendly on phone. She got me in touch with Bethany the social worker. What can I say? Bethany is simply the best. She answered all my questions and emails without complaint. And I email A LOT!!!!!!!!! She assures me that I can ask anything and as often as I like. She eased my worries and concerns from the get go. And Sarah was there at our first meeting too. She is so warm and made my Mom feel like they were best friends. Michael the administrator, is so nice! Not to mention, extremely easy on the eyes. Lol. He knows my Mom can’t hear well. He bends down to her level and talks right into her ear. It makes me want to cry when I think about it. I mean every time, he makes her feel special and cared for. Bethany, took care of all the little details to get Mom’s room ready. When George the maintenance guy was busy, Bethany was there fixing Mom’s bed before she was admitted. George mounted the tv for her. All with a smile. During meals everyone works as a team. Michael, Bethany and all the aids and kitchen staff are there. The staff are all so nice. Lydia, Jacob, Missy Sr and Missy Jr to name a few. Teri the activity asst, made a point to make my Mom feel a part of. Everyone calls her by name. The dining room is such a lovely place. And they have a great system in place. Lots of activities like bingo, karaoke and games. They get the residents together once a month for a round table of sorts to give suggestions and address concerns. They have a beauty shop for very good rates. Mom is a smoker. And they accommodate smokers big time. 6 breaks a day!!!! That’s unheard of. The residents are so nice and welcoming. And another nice thing is they let us customize Mom’s room. It’s very warm and inviting. Just wish it was a little bit bigger. But her power lift chair we brought from home fits in there, believe it or not. I am very picky. And I have asked for a lot. So for me to be this pleased is saying something. Ok nothing is perfect. But I get the impression that if there is a issue that they want to address it. Oh I almost forgot. The physician assistant or nurse practitioner, I forget what his title is. Anyway Doc Joe is great. He pulled me aside to gather as much information about Mom as he could. He filled me in on what he planned on doing for her regarding meds, bloodwork and so forth. He spent a lot of time with me. Okay, I am sure I have forgotten someone to boast about, but just know they are all so nice. I think the attitude starts with Michael. He has a fantastic team. Big kudos to them all!

I''ll never forget that the doctor handling my partner''s case in ICU, rather than spending a few minutes one-on-one with me explaining to me exactly what was going on with her case, instead said that I could wait to stand in with rounds (with the residents). As encouraging as it was to see the bush...

I''ll never forget that the doctor handling my partner''s case in ICU, rather than spending a few minutes one-on-one with me explaining to me exactly what was going on with her case, instead said that I could wait to stand in with rounds (with the residents). As encouraging as it was to see the bushy-eyed residents snap off ideas as to how to treat my beloved, the medical-speak they shared with each other really didn''t help me to understand the gravity of what the situation really was. I guess the doctor wanted to kill two birds with one stone for the sake of time efficiency. My girlfriend died less than 24 hours later. When I called a few days after she died to get a doctor from St. Mark''s to call me to talk me through what happened to her since she had entered another related Hospital for a very routine biopsy procedure, a Nurse said she would check on having that done and would call me back. We weren''t married so technically I wasn''t a relative at least in the eyes of the law and I understood that perhaps there were limits on what information they might be able to share, but a phone call back one way or the other would have been nice. Nope. Also the satisfaction survey addressed to the deceased was a nice touch on top of everything else. I gave two stars because the nurses worked tirelessly to keep my loved one alive and I do appreciate their efforts and I would be remiss not to acknowledge them. This review focuses on one aspect of my experience but overall, I would not recommend this hospital or this network if you can avoid it. Just my 2 cents worth. A different doctor and probably a different experience.