The first call I was greeted in a kind understanding manner.I was guided through what I wanted and needed to happen and advised from Carolyn to talk to Dorothy. Called back at appointment time to talk with Dorothy. She was immediately available and listened to me and told me with great understanding and professionalism how we would both proceed to find a place for my Mother. We discussed COVID-19 and issues of what to expect. It was quick and easy and Mom will soon be in her new residence .