Privacy Policy

Last Updated: December 30, 2019

Introduction

Privacy Policy

Last Updated: February 7, 2020

California residents also click here.

Introduction

FamilyAssets Group LLC (the “Company” or “we”) respects your privacy and protects your personal information as set forth in this policy.

This policy describes the type of information we may collect from you or that you may provide when you visit the website www.familyassets.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to the information we collect:

  • on our Website;
  • directly from you through your use of our Website, the Company Services or the Planner Services (as defined in the Terms of Use);
  • in email, text, mail, or other electronic messages between you and our Website or through your direct communication with our employees;
  • on behalf of or from the Planner for use in or monitoring of the Engagement (as defined in the Terms of Use);
  • Please read this policy carefully to understand our policies and practices regarding your information and how we will treat and collect it. If you do not agree with our policies and practices, your choice is not to use our Website. This policy may change from time to time (see Changes to Our Privacy Policy). The date at the top of this page will change when the policy is revised and such date change will be your notification that this policy has changed. If you continue to use this Website, and click the “I Accept” button below, you are consenting to the use of your personal information in accordance with applicable laws and agreeing to our website Terms of Use, Privacy Policy and cookie policy.

    Children Under the Age of 16

    Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on our Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our Website or on or through any of its features, register on our Website, use any of the interactive or public comment features of our Website or provide any information about yourself to the Company, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at advisors@familyassets.com.

    Special Notification for California Residents — Your California Privacy Rights

    Under the California Consumer Privacy Act of 2018 (“CCPA“), California residents have certain rights around Familyassets Group LLC’s collection, use, and sharing of their personal information. California law permits users of our Website that are California residents to request certain information regarding our collection and disclosure of personal information: (1) The categories of personal information we have collected about that consumer; (2) The categories of sources from which the personal information is collected; (3) The business or commercial purpose for collecting or selling personal information; (4) The categories of third parties with whom the business shares personal information; (5) The specific pieces of personal information we have collected about that consumer. To make such a request, please send an email to advisors@familyassets.com or call (844) 876-7235. California residents may also opt out of the sale of their personal information by following steps described on the "Do Not Sell My Personal Information" email. email Do Not Sell My Personal Information

    Familyassets Group LLC collects various categories of personal information when you use our Website, including identifiers, commercial information, internet or other electronic network or device activity information, and geolocation data. A more detailed description of the information Familyassets Group LLC collects and how we use it is provided below in the sections “Information We Collect and Receive About You” and “How We Use Your Information.” Furthermore, the section “How We Disclose Your Information” describes the categories of third parties with whom we may share personal information, and what information may be shared under different circumstances. California Do Not Track Disclosure:Note that we do not respond to browser do-not-track (DNT) signals.

    If you are a resident of California, you have the right to request to know what personal information has been collected about you, and to access such information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow Familyassets Group LLC to retain and use certain personal information notwithstanding your deletion request. You may send your request for access to that information or request deletion by email to advisors@familyassets.com or call (844) 876-7235. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

    Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes.

    Such requests must be submitted to us at advisors@familyassets.com, through the toll-free number (844) 876-7235, or in writing at:

    Familyassets Group LLC

    ATTN: Legal Department

    353 Third Ave #382

    New York, NY 10010

    California privacy rights requests must include the reference “Request for California Privacy Information” in the subject line, and in the body of the message, and must include an email address or mailing address that we may use for the response. We reserve the right not to respond to requests submitted other than as specified above.

    Information We Collect and Receive About You

    We may receive or collect several types of information about you (“Your Information”), such as the information described below, information you provide to us, as well as information we collect through automatic data collection technologies as described below (e.g., usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies).

    Examples of Your Information include:

    • information by which you may be personally identified, such as name, postal address, email address, telephone number, social security number or any other identifier by which you may be contacted online or offline;
  • information about you but by itself does not identify you individually, such as gender, zip code, birth date, bank account information, benefits you receive, income, assets, information about your home; or
  • information about your Internet connection, the equipment you use to access our Website, your Internet protocol address, your location (e.g., mobile device’s GPS coordinates, location of nearby Wi-Fi), your browser type, your device type and operating system, and usage details and search queries.
  • You may provide Your Information to us:

    • When you fill out forms or fields through our Website;
  • When you sign up for any newsletters or other materials, or other products and services through our Website;
  • When you provide information to us through a third-party application, service, or website (including social media websites (i.e., Facebook, LinkedIn, Twitter or others));
  • When you communicate with us or request information about us or our Website, whether by email, telephone, or otherwise;
  • When you participate in online surveys;
  • When you participate in forums or provide user-generated content or submissions (collectively, “User Content”). User Content is posted on and transmitted to others at your own risk. Please be aware that we cannot control the actions of other users of our Website with whom you may choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.
  • Automatic Data Collection Technologies

    As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Please contact us at advisors@familyassets.com if you would like to opt out of behavioral tracking on this website and learn how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking. California Do Not Track Disclosure: Otherwise, please note that we do not respond to browser do-not-track (DNT) signals.

    The information we collect automatically includes statistical data and helps us improve the Website and deliver a more personalized service to you. It also enables us to (a) estimate the number of users of our Website and usage patterns; (b) store information about user’s preferences so that the Website can be customized for users; (c) recognize users when they return to the Website; and/or (d) present search results more quickly.

    Various technologies used for such automatic data collection may include:

    • Cookies. A cookie is a small file placed on the hard drive of your computer. We and our partners, including advertisers and service providers, use cookies to help us know when you are logged on, provide you with features based on your preferences, and understand how you interact with and use our Website. You may refuse to accept browser cookies by activating the appropriate setting on your individual browser. If you refuse cookies, you may still use the Website but you may be unable to access certain parts or features of the Website. Unless you have refused cookies, our system will issue cookies when you direct your browser to our Website. Third parties partners of our Website also use cookies to collect and store information about your use of the site, or to display advertising based on your browsing and navigation activity.
  • Flash Cookies. Certain features of our Website may use local storage objects (LSOs or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. Third parties with whom we partner to provide certain features on the Website or display certain advertising use LSOs such as HTML5 Storage to collect and store information.
  • Web Beacons. Our Website pages and emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us to count users who have visited certain pages, gauge the popularity of certain Website content, track the opening of certain emails, track users’ movements around the Website, gather demographic information about users, or collect related statistics.
  • Log Files. Our Website, like most websites, gathers certain information automatically and stores it in log files, including information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), operating system, date/time stamps, and web pages visited or accessed. We may combine this automatically collected information with other information we collect about you. It enables us to (a) improve services we offer you; (b) improve marketing, analytics, or site functionality; and (c) keep track of your consent to receiving services or communications from us or third parties. If we link such information with personally identifiable information in a manner that identifies a particular individual, then we treat all such information as personally identifiable information under this policy.
  • Network Advertising. We may participate in, partner with, or use advertising networks, such as third-party advertising servers, advertising agencies, technology vendors and research firms. For example, we use Google AdSense to publish ads on our Website. When you view or click on an ad, a cookie will be placed (as described above) so that we can show you advertisements that may be of interest to you on the Website or other sites. We may also use third-party advertising networks to present ads to you on our Website, or to manage our advertising on other sites. As described above, our third-party partners may use technologies such as cookies to gather information about your use and navigation of this Website and other sites in order to provide you advertising based on your browsing history and interests. This practice is often referred to as “online behavioral advertising.” Please see the “Online Behavioral Advertising” subsection of “Accessing and Making Choices About Your Information” below to read about how you can prevent certain third-party advertising networks from collecting information about you.
  • How We Use Your Information

    In addition to the uses described above, we may also use Your Information for other lawful business purposes such as customer service support. For example, we may use Your Information to confirm and complete transactions requested by you, verify information you provide to us, provide you with administrative notices, provide you with information, products, or services that you request from us, notify you about changes to our Website or any services we offer or provide though it, and contact you ourselves or through our partners by telephone, email, mail, or other communications with Website updates, promotional materials, surveys, offers, quotes, personalized information, and other information from us or our business partners. We may also use Your Information to comply with this policy or our Terms of Use, monitor compliance with and enforce this policy or our Terms of Use, fulfill other legal and regulatory requirements, and protect the security and integrity of our Website and Your Information.

    How We Disclose Your Information

    We share Your Information with third parties as described in this policy. If you do not want Your Information shared as described in this policy, then you should not provide us with Your Information or use this Website. We may disclose Your Information:

    • to any of our employees, contractors, subsidiaries, and affiliates;
  • to a buyer or other successor in the event of a merger, acquisition, consolidation, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred, leased, sold, or assigned, including Your Information collected through our Website;
  • to fulfill the purpose for which you provide it;
  • for any other purpose disclosed by us when you provide the information;
  • to any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
  • to third-party vendors so that they may provide support for our internal and business operations, including for the handling of data processing, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and Website maintenance and security;
  • to third parties (which have their own privacy and use policies) when you use our Website to obtain a quote, services, or information from one or more of those third parties (e.g., a senior living community in connection with your completion of an information request form, or a third party senior living referral service.) (“Service Providers”), such as by clicking “Find Cost Information” or other similar buttons at the end of a form, and we may be compensated in connection with such disclosure;
  • to third parties (which have their own privacy and use policies) when you engage in certain activities through our Website that are sponsored by them, such as purchasing products or services offered by a third party, electing to receive information or communications from a third party, or electing to participate in contests, sweepstakes, games or other programs sponsored, in whole or in part, by a third party, and we may be compensated in connection with such disclosure;
  • to third parties (which have their own privacy and use policies) that are interested in contacting you or providing offers to you that may be related to our Website or about products or services you may find of interest, and we may be compensated in connection with such disclosure;
  • as required by law or ordered by a court, regulatory, or administrative agency;
  • as we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule or regulation, or are otherwise interfering with another’s rights or property, including, without limitation, our rights or property;
  • to enforce or apply our Terms of Use, this Privacy Policy, and any other applicable agreements and policies;
  • to enforce or protect our rights;
  • Note: Nothing in this policy is intended to interfere with our ability to transfer all or part of our business, equity, and/or assets (including our Website) to an affiliate or independent third party at any time, for any lawful purpose, without compensation to you.
  • In the aggregate: We may disclose aggregated information about our users without restriction. We may take Your Information and de-identify it either by combining it with information about other individuals (aggregating Your Information with information about other individuals), or by removing characteristics (such as your name) that make the information personally identifiable to you (de-identifying Your Information). We reserve the right to share, loan, rent, sell, or otherwise disclose such information to third parties at any time, for any lawful purpose, without notice or compensation to you.
  • Accessing and Making Choices About Your Information

    You can review, access, correct, or delete your personal information that you have provided to us as described in this policy by sending us a request at advisors@familyassets.com. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you do not wish to receive email offers or newsletters from us, you can opt out of receiving email information from us (other than emails related to the completion of your registration, correction of user data, change of password and other similar communications essential to your transactions through our Website) by using the unsubscribe process at the bottom of the email.

    User Content: If you delete your User Content from our Website, copies of your User Content may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.

    Cookies: As stated above, a cookie is a small file placed on the hard drive of your computer. We and our partners, including advertisers and service providers, use cookies to help us know when you are logged on, provide you with features based on your preferences, and understand how you interact with and use our Website. You may refuse to accept browser cookies by activating the appropriate setting on your individual browser. If you refuse cookies, you may still use the Website but you may be unable to access certain parts or features of the Website. Unless you have refused cookies, our system will issue cookies when you direct your browser to our Website. Third parties partners of our Website also use cookies to collect and store information about your use of the site, or to display advertising based on your browsing and navigation activity.

    Online Behavioral Advertising: If you do not want third-party advertisers to collect your information for the purpose of sending you interest-based ads, you may opt-out by clicking here. Also, certain third-party advertisers that deliver behavioral advertising are members of the Network Advertising Initiative (“NAI”). You can prevent NAI member companies from collecting preference data about you by following the NAI directions here. You may opt-out of Google Adsense’s use of its cookie by visiting Google’s Advertising and Privacy page. Note that these opt-out options do not prevent all ads. You will continue to receive generic ads.

    Requests for Quotes, Information, and Services from Service Providers

    • As noted above, we may share Your Information with Service Providers when you use our Website to obtain or request a quote, services, or information from third parties (an “Inquiry”). The Service Providers may be determined subsequent to your Inquiry (e.g. after you talk to a family advisor or by an automated matching algorithm). IF YOU SUBMIT AN INQUIRY, SERVICE PROVIDERS MAY CONTACT YOU DIRECTLY VIA MAIL, TELEPHONE, TEXT MESSAGE, FAX, EMAIL AND OTHER MEANS OF COMMUNICATION. IN ORDER TO ASSIST YOU IN FINDING SENIOR CARE, YOU MAY RECEIVE CALLS FROM OUR LEAD PARTNERS OR SERVICE PROVIDERS AS A CONSEQUENCE OF SUBMITTING AN INQUIRY THROUGH OUR SERVICES, EVEN IF YOU ARE ON THE NATIONAL DO NOT CALL REGISTRY OR ANY OTHER DO NOT CALL REGISTRY. THE FCC MAY VIEW THESE CALLS AS TELEMARKETING CALLS.
  • If you are matched with Service Providers, you expressly consent to the Service Providers conducting any research necessary to provide you with information related to your Inquiry. Service Providers may need to share Your Information to conduct such research. If you do not want Service Providers to conduct necessary research to provide you with information for your Inquiry, then you should not submit an Inquiry.
  • Please note that if you submit an Inquiry through our Website and we share Your Information as described above in connection with your Inquiry, you will not have the opportunity to opt out of the disclosure of Your Information in connection with that Request.
  • Data Security

    While we try to prevent accidental loss and unauthorized access, use, alteration, and disclosure of Your Information with certain physical, electronic, and managerial procedures, no method of transmission or electronic storage is 100% secure, and we cannot guarantee full security. In certain areas of our Website, we use industry-standard SSL-encryption to enhance the security of data transmissions. Take precautions to protect Your Information when using the Internet (e.g., change passwords periodically, keep passwords confidential, use strong passwords with combinations of letters and numbers, use a secure browser, be careful about giving out information in public areas of our Website like message boards). Additionally, we may have to disclose Your Information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. You therefore use our Website at your own risk and we do not promise or guarantee, and you should not expect, that Your Information will always remain private. In the event that an unauthorized third party compromises our security measures, we will not be responsible for any damages directly or indirectly caused by an unauthorized third party’s ability to view, use, or disclose Your Information.

    Changes to Our Privacy Policy

    It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on our Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

    Contact Information

    To ask questions or comment about this privacy policy and our privacy practices, contact us at: advisors@familyassets.com. California residents also click here.

    Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes.

    Such requests must be submitted to us at advisors@familyassets.com or in writing at:

    Familyassets Group LLC

    ATTN: Legal Department

    353 Third Ave #382

    New York, NY 10010

    California privacy rights requests must include the reference “Request for California Privacy Information” on the subject line and in the body of the message and must include the email address or mailing address, as applicable, for us to send our response. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted other than to the address specified above.

    Information We Collect and Receive About You

    We might receive or collect several types of information about you, such as the information described below.

    Information You Provide

    The following are situations in which you may provide Your Information to us:

    • When you fill out forms or fields through our Website;
    • When you sign up for any newsletters or other materials, or other products and services through our Website;
    • When you provide information to us through a third-party application, service or website;
    • When you communicate with us or request information about us or our Website, whether via email or other means;
    • When you participate in online surveys;
    • When you participate in forums or provide user generated content or submissions.

    Information Third Parties Provide - We may collect information about you from sources other than you, such as from social media websites (i.e., Facebook, LinkedIn, Twitter or others), other users and our business partners.

    General Use and Preference Information - We may collect, receive and store information regarding your general use of our Website (such as details of how and when you used our Website, interactions with our Website, log in information, resources that you access, your Internet protocol address, your browser type, and your device type), as well as your preferences.

    Device Information - When you use our Website through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Website, such as date and time. In addition, we may collect information regarding application-level events and associate that with your account to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.

    Location Information - If you enable the collection of location information on your device, then we may collect information about your actual location, such as your mobile device’s GPS coordinates. We may also use other technologies to determine your location (such as through the location of nearby Wi-Fi access points or cell towers), or obtain your location information from third parties.

    Phone Numbers - We may collect your phone number in several ways. For example, we may collect your phone number: (i) if you submit your phone number to us through our Website; (ii) by capturing your phone number if you call us; or (iii) if a third party provides your phone number to us.

    Non-Personally Identifiable Information - We may collect demographic information about you such as gender, zip code, and birth date, and information regarding your preferences and usage. This type of information is not, by itself, personally identifiable information. However, if we link such information with personally identifiable information in a manner that identifies a particular individual, then we will treat all such information as personally identifiable information for purposes of this Privacy Policy.

    Log Files, Cookies and Anonymous Identifiers As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality, and to document your consent to receiving products, services or communications from us or our partners. If we link such information with personally identifiable information in a manner that identifies a particular individual, then we will treat all such information as personally identifiable information for purposes of this Privacy Policy.

    Technologies such as cookies, beacons, tags and scripts are used by us and our partners, affiliates, advertisers, analytics teams, or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

    We use cookies to help us know that you are logged on, provide you with features based on your preferences, understand when you are interacting with our Website, and compile other information regarding use of our Website. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use cookies to collect and store information. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

    We use Local Storage Objects (LSOs) such as HTML5 Storage to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5 Storage to collect and store information.

    Network Advertising From time to time, we may participate in, partner with, or use advertising networks, such as third-party advertising servers, advertising agencies, technology vendors and research firms. For example, we use Google AdSense to publish ads on our Website. When you view or click on an ad, a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. In addition, we may use third-party advertising networks to serve advertisements to you on our Web site, or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. This practice is often referred to as “online behavioral advertising.” Please see the “Online Behavioral Advertising” subsection of Choices About How We Use and Collect Your Information below to read about how you can prevent certain third-party advertising networks from collecting information about you.

    How We Use Information

    We may make Use of Your Information for various lawful business purposes. Among others, these purposes may include using Your Information to:

    Engage in customer support. For example, we might confirm and complete transactions requested by you, verify information you provide to us and provide you with administrative notices.

    Contact you and provide you with information. For example, we or our partners might provide or contact you through telephone, email, postal or other communications with Website updates, promotional materials, surveys, offers, quotes, personalized information and other information from us or our business partners.

    Analyze, improve and manage our Website and operations. For example, we might obtain feedback regarding our WEbsite, understand and anticipate your needs and preferences, better understand your use of our Website, customize and tailor Website content and advertising, improve our marketing and promotional efforts, engage in statistical analysis and provide feedback to our vendors, advert

    Resolve problems and disputes, and engage in other legal and security matters. For example, we may use Your Information to comply with, monitor compliance with and enforce this Privacy Policy, our Terms of Use and any other applicable agreements and policies, meet other legal and regulatory requirements, and to protect the security and integrity of our Website and your information.

    How We Disclose Information

    General Disclosure of Your Information We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy.

    We may disclose Your Information:

    • To any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
    • To our third-party vendors so that they may provide support for our internal and business operations, including for the handling of data processing, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and our Website's maintenance and security. These companies are authorized to Use Your Information only as necessary to provide these services to us and are contractually obligated to keep Your Information confidential;
    • To third parties when you use our Website to obtain a quote, services, or information from one or more of those third parties (e.g. a senior living community in connection with your completion of an information request form, or a third party senior living referral service.) (“Service Providers”), such as by clicking “Find Cost Information” or other similar buttons at the end of a form, and we may be compensated in connection with such disclosure;
    • To third parties when you engage in certain activities through our Website that are sponsored by them, such as purchasing products or services offered by a third party, electing to receive information or communications from a third party, or electing to participate in contests, sweepstakes, games or other programs sponsored, in whole or in part, by a third party. When we disclose Your Information to these third parties, we may be compensated, and Your Information will become subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of Your Information;
    • To third parties that are interested in contacting you or providing offers to you that may be related to our Website or about products or services you may find of interest, and we may be compensated for such disclosure;
    • As required by law or ordered by a court, regulatory, or administrative agency;
    • As we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule or regulation, or are otherwise interfering with another’s rights or property, including, without limitation, our rights or property;
    • If requested by authorities in the event of any act of terrorism or instance of local, regional or national emergency;
    • To enforce our Terms of Use, this Privacy Policy, and any other applicable agreements and policies;
    • To enforce or protect our rights;
    • In connection with a Business Transfer, as defined below (see Business Transfers below); and

    If you do not want Your Information shared as described above, then you should not provide us with Your Information.

    Requests for Quotes, Information and Services from Service Providers.

    As noted above, we may share Your Information with Service Providers when you use our Website to obtain or request a quote, services or information from one or more third parties (an “Inquiry”). The Service Providers we may share Your Information with may be determined subsequent to your Inquiry (e.g. after you talk to a family advisor or by an automated matching algorithm). IF YOU SUBMIT AN INQUIRY, SERVICE PROVIDERS MAY CONTACT YOU DIRECTLY VIA MAIL, TELEPHONE, TEXT MESSAGE, FAX, EMAIL AND OTHER MEANS OF COMMUNICATION. IN ORDER TO ASSIST YOU IN FINDING SENIOR CARE, YOU MAY RECEIVE CALLS FROM OUR LEAD PARTNERS OR SERVICE PROVIDERS AS A CONSEQUENCE OF SUBMITTING AN INQUIRY THROUGH OUR SERVICES, EVEN IF YOU ARE ON THE NATIONAL DO NOT CALL REGISTRY OR ANY OTHER DO NOT CALL REGISTRY. THE FCC MAY VIEW THESE CALLS AS TELEMARKETING CALLS.

    If you are matched with Service Providers, you expressly consent to the Service Providers conducting any research necessary to provide you with information related to your Inquiry. Service Providers may need to share Your Information to conduct such research. If you do not want Service Providers to conduct necessary research to provide you with information for your Inquiry, then you should not submit an Inquiry.

    Please note that if you submit an Inquiry through our Website and we share Your Information as described above in connection with your Inquiry, you will not have the opportunity to opt out of the disclosure of Your Information in connection with that Request.

    Aggregation and De-Personalization - We may take Your Information and de-identify it either by combining it with information about other individuals (aggregating Your Information with information about other individuals), or by removing characteristics (such as your name) that make the information personally identifiable to you (de-identifying Your Information). We reserve the right to share, loan, rent, sell, or otherwise disclose such information to third parties at any time, for any lawful purpose, without notice or compensation to you.

    Circumvention of Security Measures - No method of transmission or method of electronic storage, is 100% secure, and we cannot guarantee absolute security. Additionally, by way of example (without limiting the foregoing), we may be forced to disclose Your Information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Therefore, notwithstanding anything to the contrary within this Privacy Policy, our Terms of Use or any other applicable agreement or policy, you use our Website at your own risk and we do not promise or guarantee, and you should not expect, that Your Information will always remain private. In the event that an unauthorized third party compromises our security measures, we will not be responsible for any damages directly or indirectly caused by an unauthorized third party’s ability to view, use or disseminate Your information.

    Business Transfers - We specifically and expressly reserve the right to disclose, lease, sell, assign or transfer Your Information collected through our Website, and any of our databases, together with any personally identifiable information contained in such databases, to third parties in connection with a Business Transfer. A “Business Transfer” means a share or asset sale, acquisition, merger, consolidation, reorganization, spin-off, bankruptcy or other corporate change involving us and/or our affiliates, even if the Business Transfer is only being contemplated and regardless of whether the Business Transfer relates to a part or a whole of our business. Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity, and/or assets (including our Website) to an affiliate or independent third party at any time, for any lawful purpose, without compensation to you.

    Choices About How We Use and Disclose Your Information

    We strive to provide you with choices regarding the personally identifiable information you provide to us. Below are some mechanisms that provide you with control over certain information:

    Cookies. If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Website may then be inaccessible or may not function properly.

    Email Offers from Us. If you do not wish to receive email offers or newsletters from us, you can opt out of receiving email information from us (other than emails related to the completion of your registration, correction of user data, change of password and other similar communications essential to your transactions through our Website) by using the unsubscribe process at the bottom of the email.

    Log Files. Various browsers may offer their own management tools for removing HTML5 Storage LSOs.

    Online Behavioral Advertising. If you wish to not have third party advertisers collect your information for the purpose of serving you interest-based ads, you may opt-out by clicking here. In addition, certain third-party advertising networks that deliver behavioral advertising are members of the Network Advertising Initiative (“NAI”). You can prevent NAI member companies from collecting preference data about you by clicking here and following the NAI’s directions. You may also opt-out of Google Adsense’s use of its cookie by visiting Google’s Advertising and Privacy page. Please note that these opt-outs do not opt you out of being served ads. You will continue to receive generic ads.

    Changes to Our Privacy Policy

    It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on our Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

    Contact Information

    To ask questions or comment about this privacy policy and our privacy practices, contact us at: advisors@familyassets.com.